Summary
Overview
Work History
Education
Skills
Timeline
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John A. Morey

Dispatch Supervisor
25 Morrison Ave Troy,NY

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Emergency Road Service Dispatcher, ERS Supervisor, IT Specialist

AAA Hudson Valley
Albany, NY
01.2017 - Current
  • Duties included dispatching and tracking service trucks, managing resource's to provide best possible service in the least amount of time, while keeping costs acceptable
  • Managing staff, building, operations, trucks and equipment
  • Ordering and maintaining supplies for day to day operations
  • Learning to maintain company servers, users, trouble shooting and ensure strong network security.
  • Configured hardware, devices and software to set up work stations for employees.
  • Set overall vision and provided team leadership.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Maintained compliance with company policies, objectives and communication goals.

Customer Service Representative

Maximus
Albany, New York
01.2015 - Current
  • Duties primarily include successfully using systems and recording information received by consumer
  • Exceptional Problem solving, informative and extremely accurate, retain all knowledge of and follow strict HIPPA guidelines
  • Maintaining the highest quality of confidentiality and integrity.
  • Responded to customer requests for products, services and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Store Manager

Vapor Geekz
Gloversville, New York
01.2014 - 01.2015
  • Duties primarily include the successful operation and management of the store to maximize profits and sales while mitigating losses
  • Additional duties include organizing product displays, store maintenance, assisting customers and the direct supervision and training of store employees.
  • Managed store organization, maintenance and purchasing functions.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.



Freezer Order Filler

Walmart Distribution Center, Walmart Store
Johnstown, New York
01.2013 - 01.2014
  • Duties included working in extreme harsh conditions of temperatures up to 20 below while filling orders for frozen merchandise,ability to work long hours, lifting an excess of 80 pounds while fulfilling orders accurately, efficiently, and safely at a fast pace.
  • Reviewed orders to verify products met specifications.
  • Safely and securely loaded items to prevent damage during transport.

Education

High School Diploma -

Gloversville High School
Gloversville, NY
01.2001 - 05.2005

Skills

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Timeline

Emergency Road Service Dispatcher, ERS Supervisor, IT Specialist

AAA Hudson Valley
01.2017 - Current

Customer Service Representative

Maximus
01.2015 - Current

Store Manager

Vapor Geekz
01.2014 - 01.2015

Freezer Order Filler

Walmart Distribution Center, Walmart Store
01.2013 - 01.2014

High School Diploma -

Gloversville High School
01.2001 - 05.2005

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John A. MoreyDispatch Supervisor