Christian Ceciliano
Memphis,TN
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Account Manager
Rollins
Memphis
05.2023 - Current
- Account manager for the south central region in TN.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Built relationships with customers and community to promote long term business growth.
Commercial Sales Consultant
Cooks Pest Control
Memphis
01.2023 - 05.2023
- Commercial sales consultant for the Mississippi Territory
- TN & MS certified
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service/Logistics Clerk
Transnetyx
Cordova
01.2017 - 01.2023
- Customer service.
- Answering questions about a company's products or services
- Processing orders and transactions with FedEx and US Customs
- Resolving issues and troubleshooting technical problems with in-house orders
- Delivering information about a company's offerings
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analyzing customer feedback
- Shipping and receiving
- Collect daily packages from fedex Hub at Appling Road
- Investigate any discrepancies with Us Customs and fedex packages
- Inventory counts
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Supported warehouse safety compliance by adhering to established protocols and reporting potential hazards promptly.
- Received all warehouse shipments and logged into system, delivering high level of accuracy.
- Coordinated with transportation providers for cost-effective freight solutions, ultimately reducing shipping expenses.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Enhanced customer satisfaction by resolving shipping discrepancies and addressing inquiries promptly.
- Collaborated with vendors and warehouse personnel to procure supplies and materials.
Shipping and Receiving Clerk
Performance repair group
Memphis, TN
05.2016 - 12.2016
- As a Shipping and receiving clerk some of my duties are listed below
- Ship and delivery local outbound shipments
- Ship order via FedEx and Ups
- Receive daily inbound orders and assign locations for all inventory.
Forklift Driver/ Forklift Trainer.
Rockwell Automation
Memphis, TN
12.2015 - 01.2016
- Develop and conduct comprehensive forklift training programs for new and existing employees.
- Certify employees upon successfully completion of training.
- 5 years of experience Sit-down Reach truck Order picker Dock stocker Electric and manual pallet jack
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped and staged for shipments.
Inventory Control Coordinator
Rockwell Automation
Memphis
01.2012 - 04.2016
- Daily adjustment report
- Cycle count Accuracy report
- Inbound and outbound audits
- Shipping support with any order issues
- Internal discrepancies Data entry Maintain Inventory logs Quality Assurance Inbound and outbound audits
- Internal errors Data entry
Data entry
Staffline Staffing
01.2008 - 01.2012
- Warehouse duties
Skills
- Account Management
- Customer Service
- Team Lead
- Inventory Control Coordinator
- Quality Assurance
- Logistics
- Teamwork and Collaboration
- Client Relations
- Warehouse Experience
- Fork lift Instructor
- Time management
- Order Picking
- Materials Handling
- Forklift
- Shipping & Receiving
- Packaging
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Rollins
05.2023 - Current
Commercial Sales Consultant
Cooks Pest Control
01.2023 - 05.2023
Customer Service/Logistics Clerk
Transnetyx
01.2017 - 01.2023
Shipping and Receiving Clerk
Performance repair group
05.2016 - 12.2016
Forklift Driver/ Forklift Trainer.
Rockwell Automation
12.2015 - 01.2016
Inventory Control Coordinator
Rockwell Automation
01.2012 - 04.2016
Data entry
Staffline Staffing
01.2008 - 01.2012