Christian Choi
San Antonio,TX
Summary
Dynamic professional with a proven track record at San Antonio Aquarium, excelling in guest accommodations and complaint handling. Skilled in cash handling and communication, I fostered loyalty through exceptional service, contributing to significant enhancements in guest satisfaction. Adaptable and proficient, I consistently prioritize efficiency and professionalism.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
San Antonio Aquarium
06.2021 - 11.2024
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Streamlined reservation handling, significantly reducing wait times for guests.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
Prep Cook
Da Pineapple Grill
01.2019 - 05.2020
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Trained and assisted new kitchen staff members.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
- Conserved resources by utilizing proper portion control techniques during meal preparation.
- Optimized food prep sequence, significantly reducing customer wait times.
- Supported team to meet strict health and safety standards, resulting in zero violations during tenure.
- Managed opening and closing shift kitchen tasks.
- Planned menus for different events, seasons and customer requests.
Sales Associate
Deseret Industries
01.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Shipping Clerk
Aloha Hula Supply
02.2017 - 09.2017
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
- Implemented innovative packaging solutions, minimizing product damage during transit.
- Ensured compliance with relevant regulations, including proper documentation for international shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Education
Marriage And Family Studies
Brigham Young University, Rexburg, ID, US
Rexburg, IDHigh School Diploma -
James Campbell High School
Ewa Beach, HI05.2014
Skills
- Guest accommodations
- Data entry proficiency
- Basic accounting
- Data inputting
- Cash handling experience
- Training and mentoring
- Complaint Handling
- Professionalism
- Adaptability
- Sales
- Communication
Timeline
Guest Service Representative
San Antonio Aquarium
06.2021 - 11.2024
Prep Cook
Da Pineapple Grill
01.2019 - 05.2020
Sales Associate
Deseret Industries
01.2018 - 12.2018
Shipping Clerk
Aloha Hula Supply
02.2017 - 09.2017
Marriage And Family Studies
Brigham Young University, Rexburg, ID, US
High School Diploma -
James Campbell High School
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