Christian Cisneros
Los Angeles,CA
Summary
Results-driven retail supervisor with 15+ years of experience in high-volume settings. Expertise in team leadership, sales growth, and operational efficiency. Proven track record in staff mentorship to achieve exceptional customer service. Skilled in loss prevention, KPI management, and executing merchandising strategies to maximize profitability.
Overview
14
14
years of professional experience
Work History
Assistant
Clad Home
Los Angeles, California
05.2024 - Current
- Provided exceptional customer service to inquiries via phone, email, and in-person appointments, fostering positive client relationships.
- Managed incoming calls and emails, responding promptly and professionally to enhance customer satisfaction.
- Maintained confidential files and records, ensuring accuracy and accessibility for timely retrieval.
- Performed data entry tasks accurately within specified timelines to maintain database integrity.
Sales Supervisor
Sandro
Los Angeles, California
07.2018 - Current
- Generated 40% ($500,000) of the company's total sales for 2023.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Assessed employee performance and provided feedback to motivate team members to reach their goals.
- Retained a strong client base through personalized follow-up messages, promotional events, new trending products, and styling services.
Sales Associate
Sandro
Los Angeles, California
07.2015 - 07.2018
- Outperformed sales goals by consistently achieving $30,000+ in monthly sales.
- Exceeded client sales targets by 15% through building strong relationships and scheduling appointments.
- Identified upselling opportunities to increase customer engagement and drive additional sales.
- Maintained visual merchandising standards to improve brand presentation and attract customer interest.
Brand Specialist
Bloomingdale's
Los Angeles, USA
08.2014 - 08.2015
- Coached Bloomingdales associates and lease departments on B-Connected system to enhance client capture record and sales performance
- Mentored and trained new sales associates on POS system and customer service practices to ensure consistent floor standards and efficient operations
- Produced monthly reports on Aqua's business, analyzing top-sellers and customer behaviors to identify trends and opportunities
Sales Supervisor
Lacoste
Los Angeles, California
05.2012 - 08.2014
- Generated over $500,000 in sales during a 2-year period as a part-time sales associate
- Delivered exceptional customer service, enhancing customer satisfaction and driving annual sales growth of 17%
- Trained and developed 3+ new staff members and 2 existing team members to improve team competency and performance
- Communicated service goals, operational procedures, and performance standards to associates to ensure alignment with expectations
Education
Music - Vocal Performance
California State University
Los Angeles, CA07-2018
Music - Classical Voice
Los Angeles City College
Los Angeles, CA08-2015
Skills
- Client Retention
- Team Leadership
- Employee Training
- POS Systems
- Microsoft Excel
- Data management
- Problem Solving
- Bilingual Fluent in English and Spanish
Awards And Skills
- Bilingual, Fluent in Spanish & English
- Senior Stylist, over $450k in sales, Sandro, 12/31/23
- Stylist, over $300k in sales, Sandro, 12/31/21
- Top Seller Specialist, Bloomingdale's, 09/01/14 - 08/31/15
- MVP of Sales Award, Lacoste, 01/01/11, 01/01/12, 01/01/13
- Bronze Career Achievement Award, over $250k in sales, Lacoste, 01/01/14
Timeline
Assistant
Clad Home
05.2024 - Current
Sales Supervisor
Sandro
07.2018 - Current
Sales Associate
Sandro
07.2015 - 07.2018
Brand Specialist
Bloomingdale's
08.2014 - 08.2015
Sales Supervisor
Lacoste
05.2012 - 08.2014
Music - Vocal Performance
California State University
Music - Classical Voice
Los Angeles City College