Summary
Overview
Work History
Education
Skills
Timeline
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Christian Claytor

Christian Claytor

Albuquerque,United States

Summary

Upcoming cybersecurity professional seeking entry level cybersecurity opportunities, targeting vulnerability management, incident response and threat intelligence. Recently obtained ISC2 certification and Security+ certification currently in process. Passionate in gaining additional knowledge and experience.

Overview

10
10
years of professional experience

Work History

Operations Assistant Store Manager

The Home Depot Inc
09.2023 - Current
  • Managed and maintained file system covering expenses, reports, and support documentation.
  • Assisted operations manager with planning of routine operations and special projects.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted with facility scheduling and customer service.
  • Managed day-to-day department operations with effective workflow coordination.

Merchandising Assistant Store Manager

The Home Depot
08.2019 - 09.2023
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Department Supervisor

The Home Depot
02.2015 - 08.2019
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.

Sales Associate

The Home Depot
03.2014 - 02.2015
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Manzano High School
Albuquerque, NM
03.2013

Skills

Certifications

  • ISC2 Certified in Cybersecurity (September 2023)
  • Currently working on receiving more Cyber Security certifications such as Security

Projects

  • Mentorship with Angelique Napoleon, Cybersecurity Director, CISO of GDIT
  • Qualys cybersecurity assessment and management
  • Qualys vulnerability management and response
  • Qualys policy compliance
  • Hackthebox

SKILLS

  • Microsoft Office Suite
  • Strategic Planning
  • Staff Supervision
  • Records Maintenance
  • POS Systems Operations
  • Staff Management
  • Google Drive
  • Time Management
  • Verbal and Written Communication

Timeline

Operations Assistant Store Manager

The Home Depot Inc
09.2023 - Current

Merchandising Assistant Store Manager

The Home Depot
08.2019 - 09.2023

Department Supervisor

The Home Depot
02.2015 - 08.2019

Sales Associate

The Home Depot
03.2014 - 02.2015

Manzano High School

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Christian Claytor