Summary
Overview
Work History
Education
Skills
Timeline
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Christian Colon

Richmond,VA

Summary

Dynamic professional with a proven track record at Starbucks, excelling in customer service and team collaboration. Adept at optimizing workflows and enhancing sales through effective communication and consultative sales techniques. Committed to delivering exceptional results while maintaining high standards of quality and organization in diverse environments.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks
Richmond, VA
09.2024 - Current
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Implemented feedback from customers to improve service quality.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Utilized POS system to receive and process customer payments.

Program Coordinator (Remote)

Architechture Solutions
Fairfax, VA
07.2021 - 08.2024
  • Supervised caseworker correspondence via email on a daily basis, ensuring exceptional service quality and timely responses.
  • Evaluating agent performance to create SOPs, training manuals, and FAQs that promote ongoing learning and operational clarity.
  • Optimized efficiency by effectively assigning tasks to staff members for both daily activities and organized events.
  • Mentored new hires on legal, regulatory, and company policies for efficient onboarding.
  • Provided program information and clarified participant queries regarding offerings and requirements.
  • Supported the achievement of program objectives by fostering collaboration between Walmart and Instacart.

Store Associate

Petco
Kissimmee, FL
03.2021 - 08.2021
  • Enhanced sales by efficiently stocking, replenishing, and organizing both inventory and visual merchandise to attract customers.
  • Delivered excellent customer service, demonstrating professionalism and politeness in assisting customers with their sales and service requirements.
  • Efficiently managed incoming calls to answer customer inquiries and provide product information.

Florist Assistant

The Rose Company
Kissimmee, FL
02.2018 - 05.2021
  • Handled floral order processing and determined customer charges for deliveries via phone.
  • Conducted client consultations to determine preferred price and type of arrangement.
  • Designed vibrant arrangements with carefully chosen flora and foliage to consistently exceed customer expectations.
  • Processed and packaged finished orders for safe transportation.
  • Maintained plants and flowers ensuring their optimal condition for storage.

Landscaper

Londono Landscaping Services
Saint Cloud, FL
02.2018 - 11.2019
  • Operated and maintained landscaping equipment to ensure the upkeep of grounds and efficient tree removal.
  • Ensured optimal plant health and enhanced property appeal through manicured garden areas and well-maintained greenery.
  • Delivered prompt and accurate responses to customer questions about landscape care and basic concepts.
  • Performed ongoing maintenance and repairs on tools and equipment to optimize their safety and lifespan.

Education

High School Diploma -

Avant Garde Academy
Kissimmee, FL
03.2018

Skills

  • Staff Hiring and Evaluations
  • Dependability and cooperation
  • Team Collaboration
  • Ordering procedures
  • Workflow management
  • Effective Communication
  • Time Management
  • Task Assignment
  • Program Operations
  • Problem Solving
  • Customer Service
  • Technical Support
  • Consultative Sales Techniques
  • Sales Growth
  • Marketing Materials
  • Visual Merchandising

Timeline

Barista

Starbucks
09.2024 - Current

Program Coordinator (Remote)

Architechture Solutions
07.2021 - 08.2024

Store Associate

Petco
03.2021 - 08.2021

Florist Assistant

The Rose Company
02.2018 - 05.2021

Landscaper

Londono Landscaping Services
02.2018 - 11.2019

High School Diploma -

Avant Garde Academy

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