Christian Conti
Cicero
Summary
Proven operations manager known for fostering client relationships and driving operational excellence. Experienced in performance analytics and continuous improvement initiatives to support organizational goals and enhance customer experience.
Overview
10
10
years of professional experience
Work History
Operations Manager
Krispy Krunchy Foods
Hybrid Remote
10.2023 - Current
- Managed daily operations to ensure product availability and quality standards.
- Coordinated inventory management to optimize supply chain efficiency.
- Implemented process improvements to enhance workflow and reduce waste.
- Measured and reviewed performance via KPIs and metrics.
- Created detailed reports on the performance of individual departments within operations.
- Trained staff on food safety practices and operational procedures.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Corporate Sales Manager
Pepper Palace INC
Sevierville
03.2018 - 10.2022
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Managed key client relationships to ensure satisfaction and retention.
- Cultivated strong business relationships with key decision makers within target accounts.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Conducted market research and reported on competitors.
- Addressed customer complaints to enhance service quality. regarding sales and service.
Store Manager
Staples
Syracuse
02.2016 - 03.2018
- Trained and developed team members on customer service standards.
- Established customer service standards and monitored staff compliance.
- Resolved customer inquiries and maintained high satisfaction levels.
- Managed daily store operations and ensured efficient workflow.
- Oversaw inventory management and stock replenishment processes.
- Analyzed sales data to drive merchandising decisions and strategies.
- Implemented promotional displays to enhance product visibility.
- Maintained accurate records of employee performance reviews.
Education
Bachelor of Science - Formal Sciences
Oneonta State
Oneonta, NY08-2012
Skills
- Operations management
- Inventory optimization
- Supply chain
- Performance metrics
- Reporting analysis
- Cost reduction
- Quality assurance
- Project planning
- Sales strategy
- Customer management
- Vendor management
- Schedule management
- Staff development
- Employee relations
- Goal setting
Timeline
Operations Manager
Krispy Krunchy Foods
10.2023 - Current
Corporate Sales Manager
Pepper Palace INC
03.2018 - 10.2022
Store Manager
Staples
02.2016 - 03.2018
Bachelor of Science - Formal Sciences
Oneonta State