Christian Coronado
Apopka
Summary
Bilingual professional with diverse experience in financial services, logistics, hospitality, and healthcare. Expertise in customer service, operations optimization, and process improvement, consistently driving customer satisfaction. Committed to delivering results and fostering strong client relationships. Fluent in English and Spanish, with working knowledge of Italian.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Safelite Auto Glass
Orlando
08.2025 - Current
- Responded to customer concerns with empathy and effective communication skills.
- Supported customers in scheduling glass repair appointments and addressing inquiries to enhance their experience.
- Educated customers on product offerings and service options available.
- Coordinated with technicians to facilitate timely service delivery for clients.
- Resolved complex issues by collaborating with other departments to deliver effective solutions aligned with customer needs.
Loans Advisor II
Concentrix / American Express
Lake Mary
12.2023 - 08.2025
- Provided expert consultation on personal loan products, resulting in a 12% increase in applications.
- Developed and maintained client relationships, providing exceptional service throughout loan application process to enhance client experience.
- Educated members on loan terms and repayment options, promoting transparency and informed decisions.
- Achieved 88% customer satisfaction rating by consistently following American Express protocols and addressing client needs.
- Collaborated with management to enhance team processes, contributing to achievement of 90%+ quality standards.
- Trained new advisors on best practices and compliance standards, accelerating their ramp-up time.
Education
Bachelor of Applied Science - Business and Organizational Leadership
Valencia College
Orlando, FL05-2028
Skills
- Customer engagement
- Client retention
- Team collaboration
- Building rapport
- Microsoft Office
- Presentation software
Certification
- Business Specialist
- Operations Support and Services
- BI Essentials (IBM)
Languages
- Fluent in English and Spanish
- Beginner in Italian
Timeline
Customer Service Representative
Safelite Auto Glass
08.2025 - Current
Loans Advisor II
Concentrix / American Express
12.2023 - 08.2025
Bachelor of Applied Science - Business and Organizational Leadership
Valencia College