Christian Cortes
Budtender
Montclair,CA
Summary
Cannabis professional with solid foundation in customer service and product expertise, prepared to contribute effectively in dynamic retail environment. Valued for ability to advise customers on product selection and ensure seamless purchasing experience. Known for strong teamwork and adaptability in fast-paced setting, bringing reliable product knowledge and interpersonal skills to team.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Budtender
The Cake House
Corona, CA
01.2024 - Current
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Self-Educated on upcoming products, events, and brands to predict sales trends
- Educated customers about responsible medical and recreational consumption practices, promoting safe and enjoyable cannabis use experiences.
- Answered questions regarding strain effects and qualities
- Enhanced customer experience by building rapport and providing personalized product recommendations based on individual needs and preferences.
Overnight Associate
Amazon
Eastvale, NC
11.2023 - 02.2024
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided valuable input during team meetings, sharing ideas for process improvements and innovative solutions for common challenges faced during overnight shifts.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
Barista
Merge Cafe (Quantico)
Quantico, VA
01.2023 - 06.2023
- Developed the ability to remember customer names and address them by name
- Continued to broaden my understanding of coffee styles and varieties
- Cleaned the counters, machines, utensils, and seating areas every day
- Used positive reinforcement and respectful, encouraging coaching to train new team members
- Gave customers detailed information on beverage preparation
- Learned every menu preparation as well as numerous off-label drinks to meet all customer needs
- Was in charge of making coffee, cleaning the dining areas, opening the register, and other opening duties
- Restocked display cases with appealing arrangements in order to promote specialty foods such as bagels and muffins.
Delivery Driver
Wing Zone
Jacksonville, NC
12.2021 - 06.2022
- Was in charge of delivering food to the customer's location
- Double-checked the load against the delivery ticket before starting each shift
- Was in charge of collecting and processing customer transactions
- Completed on-time deliveries by selecting the best and most efficient routes
- Built positive working relationships with customers by responding to questions and concerns
- Worked overnight shifts to meet coverage needs during peak periods.
Sales Associate
Marine Corps Exchange, New River Air Station
Jacksonville, NC
02.2021 - 06.2022
- Aided customers in enrolling in loyalty programs and submitting paperwork
- Instructed team members on security risks and loss prevention to help prevent store theft
- Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor
- Kept up with current promotions, exchange policies, payment policies, and security procedures.
Sales Associate
Foot Locker
Jacksonville, NC
06.2020 - 09.2021
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Customers received merchandise recommendations based on their needs and preferences
- Assisted customers in enrolling in loyalty programs
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
Cook/Cashier
Chick-fil-A
Jacksonville, NC
01.2020 - 09.2020
- Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift
- Closed down the kitchen and followed the closing checklist for the kitchen stations after each shift
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
- Quickly memorized new menu items and ingredients to assist customers in selecting items that met their needs and preferences.
Carhop
Sonic Drive-In
Jacksonville, NC
04.2019 - 06.2019
- Assisted guests with their questions and promoted special offers
- Kept the food preparation areas clean, sanitized, and well-organized
- I'm making good use of my point-of-sale system
- I'm in charge of cash, credit, and gift card purchases
- Performed shift change tasks to keep the store organized and efficient each day.
Education
High School -
White Oak High School
Jacksonville, NC 08.2017 - 01.2020
Associate of Applied Science - Automotive Engineering
Citrus College
Glendora, CA 05.2001 -
Skills
Order delivery practices
Product knowledge expertise
Customer education
Sales proficiency
Building rapport
POS system operation
Patience and empathy
Timeline
Budtender
The Cake House
01.2024 - Current
Overnight Associate
Amazon
11.2023 - 02.2024
Barista
Merge Cafe (Quantico)
01.2023 - 06.2023
Delivery Driver
Wing Zone
12.2021 - 06.2022
Sales Associate
Marine Corps Exchange, New River Air Station
02.2021 - 06.2022
Sales Associate
Foot Locker
06.2020 - 09.2021
Cook/Cashier
Chick-fil-A
01.2020 - 09.2020
Carhop
Sonic Drive-In
04.2019 - 06.2019
High School -
White Oak High School
08.2017 - 01.2020
Associate of Applied Science - Automotive Engineering
Citrus College
05.2001 -
Similar Profiles
Eder UriarteEder Uriarte
Kitchen Assistant at Ruze cake houseKitchen Assistant at Ruze cake house
HO SZE QIHO SZE QI
Service Crew Member at Australian Cake HouseService Crew Member at Australian Cake House
Esther SerranoEsther Serrano
Store Manager at Mia Cake HouseStore Manager at Mia Cake House