Christian Cortes
Fort Lauderdale,FL
Summary
Experienced and adaptable worker committed to providing a superior customer service experience while driving towards exceeding company and leadership goals. Resourceful and reliable problem solver able to draw upon vast and varied career experience to analyze and prioritize work situations, creating innovative solutions to ensure critical duties are done right and in a timely manner while still complying with company policies and procedures. Detailed and results-focused leader experienced at motivating staff and collaborating with all levels of management while training and supervising teams with a results-focused leadership style.
Overview
14
14
years of professional experience
Work History
Intake Specialist
Ticket Crushers, A Law
San Francisco, California
01.2019 - 04.2026
- Serve as the first point of contact for prospective clients seeking legal assistance in traffic violations and criminal defense matters
- Conduct thorough intake interviews by phone, email, and online inquiries, collecting detailed case information and assessing eligibility
- Explain legal processes, firm services, and fee structures in a clear and professional manner
- Maintain accurate and organized client records using case management software
- Schedule consultations between clients and attorneys, ensuring timely follow-up and communication
- Collaborate closely with attorneys and paralegals to prioritize urgent cases and ensure smooth case onboarding
- Handle sensitive and confidential information with discretion and professionalism
- Manage high-volume call queues while maintaining excellent customer service standards
Handyman Assistant
Ed Construction Group
Hollywood, FL
04.2018 - 12.2019
- Assisted in a wide range of residential and commercial repair and construction projects, including carpentry, painting, drywall, and minor plumbing.
- Prepared job sites by cleaning, organizing materials, and setting up tools and equipment.
- Performed basic repairs such as fixing doors, installing fixtures, patching walls, and assembling structures.
- Supported senior contractors with measuring, cutting, and installing materials according to project specifications.
- Maintained tools and equipment to ensure safety and efficiency on the job.
- Followed safety procedures and guidelines to prevent accidents and maintain a clean work environment.
- Interacted professionally with clients, ensuring satisfaction with completed work.
Loss Prevention Officer
Macy's
Plantation, Florida
08.2012 - 03.2018
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and dispositions
- Assisted with internal/external investigations into personnel theft or fraud
- Provided insights and collaborated with leadership to develop loss prevetion policies and initiatives
- Carefully monitored and supervised customer's activities in store to detect signs of attempted theft
- Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property
- Served as the team lead for safety and loss prevention operations
- Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise
- Supported theft prosecutions by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events
Education
High School Diploma -
Stranahan
Fort Lauderdale06-2007
Some College (No Degree) - EMT/Fire Fighter
Broward College
Fort Lauderdale, FLSkills
- Client intake
- Case management
- Legal documentation
- Client scheduling
- Eligibility assessment
- Customer service
Timeline
Intake Specialist
Ticket Crushers, A Law
01.2019 - 04.2026
Handyman Assistant
Ed Construction Group
04.2018 - 12.2019
Loss Prevention Officer
Macy's
08.2012 - 03.2018
High School Diploma -
Stranahan
Some College (No Degree) - EMT/Fire Fighter
Broward College