Christian Crittenden
Atlanta,GA
Summary
Detail-oriented professional with over seven years of experience in customer service and operational management. Expertise in team leadership, client relations, and adherence to brand standards. Holds a Master’s in Sport Administration, enhancing capabilities in compliance and strategic operations.
Overview
8
8
years of professional experience
Work History
Assistant Customer Service Manager
Publix Supermarket
03.2017 - Current
- Lead and manage front-end operations for a high-volume store, overseeing a team of 60+ associates.
- Train and mentor staff on company standards, leading to multiple associate promotions.
- Manage compliance-related documentation, labor scheduling, and internal audits.
- Serve as primary point of contact for escalated customer concerns, delivering prompt resolutions.
- Coordinate across departments to ensure accurate reporting and policy adherence.
Graduate Assistant
The Galloway School
08.2022 - 08.2024
- Supported scheduling, inventory, and event logistics for school athletics programs.
- Communicated with coaches, parents, and staff to coordinate activities and ensure policy compliance.
- Utilized Microsoft Excel and internal databases to track athlete participation, uniforms, and eligibility.
- Assisted in organizing data for reporting and budgeting related to athletic events and equipment needs.
NewsDesk Writer
DK Nation, SB Nation
04.2022 - 12.2023
- Produced timely and accurate content for national sports events and storylines.
- Ensured all published materials aligned with editorial standards and partner expectations.
- Leveraged understanding of league operations and player branding to inform coverage.
Education
Master of Science - Sport Administration
Georgia State University
Atlanta, Ga08-2024
Bachelor of Arts - Journalism (Multimedia Reporting)
Georgia State University
Atlanta, GA05.2020
Skills
- Microsoft Office Suite
- Operational coordination
- Database management basics
- Contract and brand compliance
- Schedule coordination
- Communication strategies
- Customer relationship management
Timeline
Graduate Assistant
The Galloway School
08.2022 - 08.2024
NewsDesk Writer
DK Nation, SB Nation
04.2022 - 12.2023
Assistant Customer Service Manager
Publix Supermarket
03.2017 - Current
Master of Science - Sport Administration
Georgia State University
Bachelor of Arts - Journalism (Multimedia Reporting)
Georgia State University
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