Front Desk Agent
Highgate Hotels
Worcester, MA
- Assisted with check-in and check-out procedures for guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Posted charges, updated accounts and issued bills to departing guests.
- Maintained cleanliness of lobby area at all times.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces in the market and lobby area.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
