Christian Cruz
Tampa,FL
Summary
Welcoming Customer Service Cashier adept at greeting over 150 customers per day, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing a friendly and helpful environment. Areas of expertise include Customer Engagement and Exemplary up- selling.
Versatile worker with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Logistics professional with hands-on experience in forklift operation, emphasizing precision and safety. Known for teamwork and reliability, adapting to shifting priorities. Skilled in inventory management and operating heavy machinery, bringing dependable and results-focused approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Forklift Operator and Delivery Driver
Panda Kitchen and Bath
04.2025 - Current
- Operated forklifts to transport materials efficiently within the warehouse environment.
- Loaded and unloaded products safely, adhering to all safety regulations and protocols.
- Conducted routine inspections of equipment to maintain functionality and safety standards.
- Organized warehouse inventory systematically for easy access and optimized storage solutions.
- Enhanced accuracy in inventory management through diligent tracking of incoming and outgoing shipments.
- Resolved operational challenges swiftly, minimizing downtime during peak delivery periods.
- Utilized pallet jacks and other material handling equipment effectively throughout daily operations.
- Demonstrated proficiency in basic maintenance tasks to support forklift reliability and performance.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Optimized and coordinated delivery routes from Tampa warehouse to Fort Myers and surrounding areas
- Executed heavy lifting tasks five days a week, maneuvering flat-packed cabinets weighing between 30 and 160 pounds.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Minimized product damage through careful maneuvering and transporting of fragile items.
Sales Associate
Your Home Discount Warehouse
08.2024 - 02.2025
- Greeted customers warmly to create an inviting shopping environment.
- Demonstrated flooring products by highlighting features and benefits to customers.
- Processed sales transactions accurately using the point-of-sale system.
- Maintained a clean and organized showroom to enhance product visibility.
- Facilitated product returns and exchanges, ensuring customer satisfaction throughout the process.
- Collaborated with team members to restock shelves and display merchandise effectively.
- Improved checkout speed by streamlining transaction processes during peak hours.
- Suggested upsell opportunities that enhanced overall sales performance in-store.
- Built relationships with customers to encourage repeat business.
- Educated customers on current deals and promotions to enhance purchasing decisions.
- Monitored Home Depot pricing strategies to enhance competitive sales approach.
- Demonstrated punctuality and reliability in all professional commitments.
Sales Associate
Floor and Decor
02.2023 - 12.2023
- Facilitated customer engagement through accurate product knowledge dissemination and query resolution.
- Enhanced store appearance by organizing product displays and restocking shelves.
- Executed efficient processing of returns and exchanges in compliance with company policies.
- Led collaboration with team members to design promotional displays that captivate customer interest.
- Executed inventory checks to enhance stock management and reduce discrepancies.
- Oversaw returns, exchanges, and refunds to ensure compliance with store policy.
- Exhibited composure and effectively resolved issues in high-pressure environments.
- Organized merchandise preparation for sales floor through effective pricing and tagging.
- Elevated to shift lead, driving workforce morale and productivity enhancements.
- Operated forklift and scissor lift to efficiently stock materials and perform maintenance on light fixtures.
Installer
Leon Fiber Optics
06.2022 - 12.2022
- Assisted in installation of fiber optic cables by following technical schematics and guidelines.
- Conducted routine maintenance checks on tools and equipment to ensure operational readiness.
- Collaborated with team members to troubleshoot installation issues and improve workflow efficiency.
- Documented installation processes and materials used for accurate project tracking and reporting.
- Executed installation of high-definition 4K resolution security cameras to enhance surveillance capabilities.
- Configured DVR systems to ensure uninterrupted recording and real-time monitoring of security footage.
- Assisted with out-of-town travel arrangements, including per diem management. Supported travel to locations such as Tallahassee.
Crew Member
HBF Airports
02.2020 - 04.2022
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Closely followed protocols for emergency situations, maintaining calmness and efficiency.
- Collaborated with team members to complete efficient work and bring in top hauls.
- Cleaned decks and sanitized equipment with “Sanitizer” following every shift to remove leftover fish and carcasses.
- Maintained high levels of productivity by efficiently cleaning and washing Prep equipment.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Worked closely with managers to solve problems and handle customer concerns.
Crew Member
Checkers
09.2017 - 01.2018
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Verified proper portion sizes and consistently attained high food quality standards.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Operated cash register for cash, check and credit card transactions with 100 % accuracy.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Increased machine efficiency by scraping and pre-washing dishes.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Education
High School Diploma -
Alonso High School
Tampa, FL5 2020
Skills
- Point of Sale Knowledge
- Communication skills
- Verbal and written communication
- Customer engagement
- Cash Handling
- Product promotion
- Interactive Communication Skills
- Forklift operator certification
- Scissor lift certification
- OSHA certification
- Over 4 years of forklift experience
- Adherence to high customer service standards
- Punctual and reliable
- Quick learner
- Great personality
Certification
OSHA
Forklift
Scissor lift
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Forklift Operator and Delivery Driver
Panda Kitchen and Bath
04.2025 - Current
Sales Associate
Your Home Discount Warehouse
08.2024 - 02.2025
Sales Associate
Floor and Decor
02.2023 - 12.2023
Installer
Leon Fiber Optics
06.2022 - 12.2022
Crew Member
HBF Airports
02.2020 - 04.2022
Crew Member
Checkers
09.2017 - 01.2018
High School Diploma -
Alonso High School