Christian DeJesus Franco
Chelsea,MA
Summary
As a driven Operations Associate with a passion for excellence in branch operations, I have honed my skills in delivering superior customer service, efficiently handling cash transactions, and providing steadfast support to my team. My academic background in business and my unwavering commitment to success have uniquely equipped me to excel in this field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Regional Operations Associate II
Eastern Bank
06.2023
- Maintains primary responsibility for all operational elements of mid-sized to large banking offices
- As well as serving as a supervisor as part of the branch management team
- Travel within the region to assist multiple branch operations and sales
- Manage branch's cash vault serving as a temporary vault custodian
- Serve as a temporary branch's ATM custodian
- Perform audits on negotiable items, cash drawers, and related logs
- Responsible for all operational components in the branch such as balancing and research cash errors, filing BSA forms, stay in compliance and security elements
- Skilled in both sales and transactional activities such as opening accounts, taking loans applications, closing loans, and making referrals.
Operations Associate I
Eastern Bank
08.2022 - 06.2023
- Maintains primary responsibility for all operational elements of small sized-medium banking offices
- As well as serving as a supervisor as part of the branch management team
- Manage branch's cash vault serving as a vault custodian
- Serve as branch's ATM custodian
- Perform audits on negotiable items, cash drawers, and related logs
- Responsible for all operational components in the branch such as balancing and research cash errors, filing BSA forms, stay in compliance and security elements
- Skilled in both sales and transactional activities such as opening accounts, taking loans applications, closing loans, and making referrals.
Regional Service Associate
Eastern Bank
12.2021 - 08.2022
- Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line)
- Float to multiple branches to assist coverage
- Open deposit accounts
- Prepare and process loan applications and close
- Handle account's maintenance
- Responsible for operational compliance and adherence to policy
- Acted as a temporary Operations Associate when not present in branch
- Served as a temporary vault custodian and ATM
- Process teller transaction such as deposits, withdrawals, check cashing, and loan payment.
Service Associate I
Eastern Bank
07.2020 - 12.2021
- Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line)
- Open deposit accounts
- Prepare and process loan applications and close
- Handle account's maintenance
- Responsible for operational compliance and adherence to policy
- Acted as a temporary Operations Associate when not present in branch
- Served as a temporary vault custodian and ATM
- Process teller transaction such as deposits, withdrawals, check cashing, and loan payment.
Education
Business Technology -
Northeast Metropolitan Reg. Voc. Tech HS
Wakefield, MA06.2018
Skills
- Customer service
- Communication skills
- Time management
- Leadership
- Bilingual
- Cash Handling
- Management
- Multi-task
- Staff Supervision
- Operations Management
Certification
- Notary Public
- NMLS #2009061
Languages
Spanish
Timeline
Regional Operations Associate II
Eastern Bank
06.2023
Operations Associate I
Eastern Bank
08.2022 - 06.2023
Regional Service Associate
Eastern Bank
12.2021 - 08.2022
Service Associate I
Eastern Bank
07.2020 - 12.2021
Business Technology -
Northeast Metropolitan Reg. Voc. Tech HS
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