Christian De La Rosa
Jewett City,CT
Summary
Detail-oriented professional specializing in operations management. Known for strong problem-solving and decision-making skills, consistently improving service quality and team performance in high-demand environments.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Putnam, CT
09.2017 - 05.2026
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Implemented operational improvements that increased workflow efficiency across pharmacy departments.
- Led cross-functional teams to optimize service delivery and improve customer satisfaction ratings.
- Coordinated scheduling and staffing plans to ensure adequate coverage during peak hours.
- Managed vendor relationships to negotiate favorable terms and maintain supply chain integrity.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Shift Supervisor
CVS Pharmacy
Putnam, CT
01.2016 - 2017
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Implemented workflow improvements that enhanced team productivity and service quality.
- Resolved customer issues promptly, improving overall satisfaction scores.
- Coordinated scheduling to ensure adequate coverage during peak hours and shifts.
- Monitored cash handling procedures, maintaining accuracy in financial transactions.
Lead Store Associate
CVS Pharmacy
Brooklyn, CT
2006 - 2016
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of checkout areas for optimal efficiency.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored team performance, providing feedback to improve productivity and service quality.
Education
High School Diploma -
Los Embajadores Christian School
Dominican RepublicSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Inventory management
- Staff training
- Schedule management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
CVS Pharmacy
09.2017 - 05.2026
Shift Supervisor
CVS Pharmacy
01.2016 - 2017
Lead Store Associate
CVS Pharmacy
2006 - 2016
High School Diploma -
Los Embajadores Christian School