Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Christian Diakakis

Summary

Driven professional with a proven track record at Walgreens, excelling in customer service and technical support. Mastered equipment maintenance and data entry, enhancing store operations and client satisfaction. Known for adaptability, decision-making capabilities, and fostering team performance. Achieved significant improvements in workflow efficiency and customer service standards.

Overview

10
10
years of professional experience

Work History

Shift Lead

Walgreens
03.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Collaborated with management to develop strategies for improving overall store operations.

Photo Specialist

Walgreens
02.2017 - Current
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Provided high level of assistance to customers regarding special photo projects.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Implemented time-saving methods, which enabled photo lab to run more efficiently.
  • Assisted clients with selecting appropriate print options based on their specific needs, leading to higher sales figures.
  • Developed a reputation for exceptional customer service, resulting in repeat business and positive reviews.
  • Resolved customer complaints promptly, fostering trust and maintaining client relationships.

Customer Service Associate

Walgreens
09.2016 - 03.2022
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Maintained detailed record of customer interactions, ensuring accountability and follow-up.

Bus Boy

Bonwitt Inn
07.2014 - 08.2015
  • Demonstrated excellent time-management skills while multitasking various responsibilities during peak business hours.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced teamwork among staff members through effective communication and collaboration during busy shifts.
  • Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

Bachelor of Science - Architectural Engineering

SUNY Farmingdale
Farmingdale, NY
05.2021

Associate of Arts - Liberal Arts And Sciences

SUNY Farmingdale
Farmingdale, NY
05.2017

Skills

Customer service focus

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Sometimes the questions are complicated and the answers are simple.
Dr. Seuss

Timeline

Shift Lead

Walgreens
03.2022 - Current

Photo Specialist

Walgreens
02.2017 - Current

Customer Service Associate

Walgreens
09.2016 - 03.2022

Bus Boy

Bonwitt Inn
07.2014 - 08.2015

Bachelor of Science - Architectural Engineering

SUNY Farmingdale

Associate of Arts - Liberal Arts And Sciences

SUNY Farmingdale

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Christian Diakakis