Summary
Overview
Work History
Education
Skills
Timeline
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Christian Diaz

Jurupa Valley,CA

Summary

Proven track record of enhancing customer satisfaction and pool water quality at Pacific Sun through expert chemical management and outstanding service. Excelled in case management and documentation at American Honda Motor Co, showcasing problem-solving and teamwork. Skilled in safe driving and maintaining meticulous attention to detail, consistently delivering results beyond expectations.

Overview

9
9
years of professional experience

Work History

Pool Technician

Pacific Sun
09.2023 - Current
  • Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
  • Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
  • Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
  • Inspected pool equipment and verified proper functionality to maintain safety standards.

Case Manager

American Honda Motor Co
11.2017 - 09.2023
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Promote high customer satisfaction by resolving problems arising from airbag safety recalls, technical support, protecting company reputation and loyal client base.
  • Establish effective relationship with all customers and effectively represent Honda brand to customer plan, organize, and prioritize case workload based upon urgency and effectiveness.
  • overlook and train employees new to the department.

Amazon Delivery Driver

Cornerstone
10.2021 - 12.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Team Member

Target
03.2015 - 11.2017
  • Provided administrative and customer support for a busy store
  • Stock and maintain merchandise in detailed and organized manner
  • unload and organize merchandise from store's routine truckload
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

Education

High School Diploma -

Options For Youth
Rancho Cucamonga, CA

Skills

  • Problem-Solving
  • Case Management
  • Case Documentation
  • Customer Service
  • Valid Driver's License
  • Attention to Detail
  • Teamwork and Collaboration
  • Positive Attitude
  • MS Office
  • Punctual and Reliable
  • Safe Driving
  • Heavy Lifting

Timeline

Pool Technician

Pacific Sun
09.2023 - Current

Amazon Delivery Driver

Cornerstone
10.2021 - 12.2021

Case Manager

American Honda Motor Co
11.2017 - 09.2023

Team Member

Target
03.2015 - 11.2017

High School Diploma -

Options For Youth

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Christian Diaz