Madison Brown
Patchogue,New York
Summary
Detail-oriented professional with proven customer service skills. Experienced in problem resolution and effective communication, dedicated to ensuring client satisfaction and maintaining high-quality service. Results-driven individual with a strong background in customer service and team collaboration. Skilled in handling inquiries and resolving issues, committed to enhancing client experiences and contributing to team success.
Overview
3
3
years of professional experience
Work History
Pool Technician
Minogue Brothers Swimming Pools
Southampton, New York
06.2022 - 08.2025
- seasonal job, only over the summers
- Provided customer service by addressing client inquiries and scheduling maintenance visits.
- Prepared detailed service reports outlining maintenance performed on each visit.
- Educated clients on proper pool care techniques to enhance water quality and longevity.
- Performed weekly pool cleaning and maintenance, including skimming the surface of the water, vacuuming the bottom, brushing walls and steps, backwashing filters, checking chemical levels and adding chemicals as needed.
- Resolved guest concerns through positive interaction and application of issue resolution procedures.
Sales Associate
Pacific tanning
Medford, New York
12.2024 - 06.2025
- Assisted customers with product selection and inquiries about tanning services.
- Maintained cleanliness and organization of the tanning salon environment.
- Educated clients on safe tanning practices and skincare products.
- Scheduled appointments and managed client bookings effectively.
- Collaborated with team members to enhance customer service experience consistently.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
Catering Server
East Wind
Wading River, New York
09.2024 - 11.2024
- Set up catering equipment and dining areas for events.
- Assisted in menu preparation and presentation for special occasions.
- Maintained cleanliness and organization of service areas during events.
- Followed health and safety guidelines while handling food items.
- Provided excellent customer service throughout the duration of an event.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Front Desk Supervisor
Orange Theory
Patchogue, New York
12.2022 - 02.2023
- Supervised front desk operations and ensured smooth guest check-in and check-out.
- Managed reservation systems to optimize room occupancy and guest experience.
- Supported promotional campaigns by displaying products attractively in-store.
- Collaborated with team members to enhance customer service experience consistently.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Associate of Applied Science - Physical Education
Suffolk County Community College
Selden, NY06-2025
High School Diploma -
Patchogue-Medford Highschool
Medford, NYSkills
- Customer service
- Problem resolution
- Time management
- Team collaboration
- Attention to detail
- Event coordination
- Communication skills
- Sales support
- Equipment maintenance
- Risk assessment
- Problem-solving
- Goal setting
- Professional demeanor
Timeline
Sales Associate
Pacific tanning
12.2024 - 06.2025
Catering Server
East Wind
09.2024 - 11.2024
Front Desk Supervisor
Orange Theory
12.2022 - 02.2023
Pool Technician
Minogue Brothers Swimming Pools
06.2022 - 08.2025
Associate of Applied Science - Physical Education
Suffolk County Community College
High School Diploma -
Patchogue-Medford Highschool