Christian Diaz De Leon
Pomona,CA
Summary
Dynamic Communication Technician II with Frontier Communications, skilled in diagnosing technical issues and enhancing client satisfaction. Expert in LAN and WAN networks, with a proven track record of improving telecommunications infrastructure. Adept at troubleshooting and collaborating with cross-functional teams to implement effective solutions, ensuring compliance with industry standards.
Experienced with communication system installation and maintenance, ensuring seamless functionality. Uses advanced diagnostic techniques to identify and resolve issues efficiently. Strong understanding of customer support and project management, ensuring reliable communication solutions.
Overview
28
28
years of professional experience
Work History
Communication Technician II
Frontier Communications
01.1998 - Current
- Diagnosed and resolved technical issues, enhancing communication reliability for clients.
- Installed, maintained and repaired fiber transport telecommunications equipment and systems: Tellabs, Ciena, Fujitsu, DSC and multiple others.
- Performed routine inspections and tests to ensure proper functioning of equipment.
- Configured and programmed telecommunication devices such as routers, switches and modems.
- Collaborated with cross-functional teams to implement network upgrades and improvements.
- Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
- Upgraded existing telecommunications infrastructure to improve performance and reliability.
- Provided technical support for customers experiencing telecommunication service disruptions or outages.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Maintained accurate documentation of all service calls, installations, repairs, and upgrades on telecommunication systems.
- Ensured compliance with industry standards and regulations during installation and maintenance processes.
- Tested new equipment before deployment to ensure compatibility with existing systems.
- Trained end-users on installation procedures and troubleshooting techniques and how to operate various telecommunication devices.
- Monitored network performance using specialized tools.
- Participated in on-call rotations for after-hours support.
- Maintained inventory levels of spare parts needed for repairs or replacements.
- Worked closely with cross-functional teams including engineers, project managers, and customer support representatives.
Skills
- LAN and WAN networks
- Remote support
- Schematics reading
- Troubleshooting
- Routine Inspections
Timeline
Communication Technician II
Frontier Communications
01.1998 - Current