Christian Dunnet
Portland,IN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
35
35
years of professional experience
Work History
Customer Service/ Cashier
Circle K Convenience Store
Portland, IN
09.2023 - 08.2024
- Greeted customers and provided friendly customer service.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Social Security Disability Insurance
Self
Portland, IN
02.2009 - 09.2023
Driver/Prep Cook
Magpies Gourmet Pizza
Tucson, AZ
06.2005 - 02.2009
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Achieved consistently high customer scores due to exceptional service.
Barista/Cashier
Gloria Jeans Gourmet Coffee
Modesto, CA
09.1997 - 05.2005
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
Video Department Manager
Wherehouse Entertainment
Woodland Hills, CA
04.1991 - 08.1997
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
Customer Service Representative
Blockbuster Video
Palmdale, CA
01.1990 - 03.1991
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthened customer retention by offering discount options.
Education
GED -
Palmdale High
Palmdale, CA03-1990
Skills
- Customer Service
- Customer Relationship Management (CRM)
- Complaint Handling
- Creative and Critical Thinking
Timeline
Customer Service/ Cashier
Circle K Convenience Store
09.2023 - 08.2024
Social Security Disability Insurance
Self
02.2009 - 09.2023
Driver/Prep Cook
Magpies Gourmet Pizza
06.2005 - 02.2009
Barista/Cashier
Gloria Jeans Gourmet Coffee
09.1997 - 05.2005
Video Department Manager
Wherehouse Entertainment
04.1991 - 08.1997
Customer Service Representative
Blockbuster Video
01.1990 - 03.1991
GED -
Palmdale High
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