Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Christian Dyer

San Diego,CA

Summary

Dedicated revenue operations professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

11
11
years of professional experience

Work History

Senior Revenue Operations Analyst

UserTesting, Inc
06.2021 - Current
  • Primary function to support a variety of sales, renewals, service-related programs, initiatives and analytics across our global offices in North America, EMEA, Asia-Pacific and Partner Organizations
  • Aligned new business strategies with the vision, mission and goals of the organization starting at $80m in revenue to now overseeing +$300m
  • Key stakeholder of all company-reported bookings that have an impact on monthly/quarter financials, commissions and executive-level reporting
  • Monthly assessments and presentations of pipeline build from the top of funnel to bookings to provide leaders feedback on performance that's Region/Segment specific, the lifecycle of pipeline is essential to the success of any business
  • Quarterly SPIFF creations with +$1.5m average of additional net-new growth bookings that contribute to the business (Eg. Win-Backs, Services, Multi-Year, Verticals, etc)
  • Data Cleanliness, constantly auditing and correcting forecasted deals to better report metrics to the business - applies to New Business or Renewals
  • Heavily advised and supported reporting post-IPO of UserTesting on Nov '21 and during our acquisition of ThomaBravo on Oct'22
  • Supported all reporting needs for Salesforce to be more public-ready, as well, as heavily supported the migration of two systems into a single pre-existing SalesForce instance (SalesForce CPQ, Account/Opportunity Layouts, Hierarchies, Formula Fields, Splits)
  • Assisted in the creation of yearly/quarterly Capacity Planning (Regions/Segments), Pipeline Goals and S/BDR Goaling
  • Net/Gross Retention at a Company and Account level
  • Forecasting - Pipeline, Attainment, SPIFFs, etc
  • Tableau - Data Visualizations
  • Clari - Attainment/Pipeline Reporting
  • Periscope (SQL) - Reporting

Senior Desk Analyst

UserTesting, Inc
10.2020 - 05.2021
  • CPQ Proration Logic
  • CPQ Re-Implementation
  • New Pricing Model Launch
  • Usage Based Model Pricing (Full System Rollout)
  • CSM Assignments (SFDC Automation)
  • Deal Team Handbook
  • Usage Model Order Form Layouts
  • Standardization of Upsells/Add-On's
  • Quote Page Layout Updates (SFDC)
  • Responsible for providing quick real time and actionable feedback for the Sales team to have successful outcomes
  • Prioritizing the needs of both the customer and business by advising on scenarios that create healthy outcomes for both parties
  • As well, provide Sales with alternate options for proposals, instead of declining approval of Customer submissions - bringing empathy to decision making
  • SalesForce.com (SFDC)
  • User Acceptance Tester - (SFDC)
  • Reporting Tools - Periscope, Gizmo (internal provisioning tool)
  • New Product Introduction Cohort
  • Designated Trainer - Deal Team, Sales Organization
  • Global/Enterprise SME - Non-Standard Scenarios / Accommodations
  • ASC 606 - Revenue Recognition Rules
  • Legal / Commercial Terms

Deal Desk Analyst

UserTesting, Inc
01.2020 - 09.2020
  • Primary function to provide deal support services and guidance to the Sales Team
  • Assisting internal groups with policy interpretation and enforcement, deal team training and updating or evaluation of documentation
  • Cross-functional position that communicates with Legal, Sales, Accounting, Business Systems, Sales Operations, Enablement, Business Intelligence and Customer Support to help meet the needs of business objectives

Senior Order Management Analyst

Synopsys, Inc
06.2016 - 12.2019
  • Responsible for reviewing and interpreting customer contracts to ascertain the level of compliance to corporate policies
  • Consulting and advising on system approaches with Revenue Accounting, Revenue Recognition, Sales and IT support teams, as well as making recommendations to the Worldwide Order management team
  • ASC 606/605 - GAAP, SOX & Auditing
  • SAP - ERP
  • SalesForce.com (SFDC)
  • Software and Systems Testing - User Acceptance Tester - (SAP)
  • Designated Trainer - Internal/External
  • Manage Accounts/Regions/Territories
  • High Net-Value Contracts/Deals (500+mil bookings)
  • Subject Matter Expert (SME)
  • Legal/Compliance

IT Operations Associate, Intern

Fidelity Investments
05.2014 - 08.2014
  • Supported the Money Movement and Retirement groups
  • Conducted and reviewed testing of the technology and processing of the ICP platform
  • Assisted with daily and monthly reporting for products and associate efficiency
  • Updated retirement database
  • Integrated Cash Platform systems
  • SalesForce.com (SFDC)
  • ICP, FBSI and XTRAC systems

Education

Bachelor of Science - Business Administration, Finance

Saint Mary's College of California
Moraga, CA

Skills

  • Microsoft Office (Excel, Word, Powerpoint)
  • Google Suite (Sheets, Doc, Slides)
  • Sales/Renewals Forecasting
  • Data Analysis - Large Datasets
  • SalesForce (Workflows/Reporting)
  • Tableau
  • Data Modeling
  • SQL
  • Executive Level Presentations (Results, Feedback, Analysis)

Awards

  • Revenue Ops Hero Award, UserTesting, Inc., Q2'20 & Q3'22
  • Company Recognition, UserTesting, Inc., Q2'21 & Q1'23

Timeline

Senior Revenue Operations Analyst

UserTesting, Inc
06.2021 - Current

Senior Desk Analyst

UserTesting, Inc
10.2020 - 05.2021

Deal Desk Analyst

UserTesting, Inc
01.2020 - 09.2020

Senior Order Management Analyst

Synopsys, Inc
06.2016 - 12.2019

IT Operations Associate, Intern

Fidelity Investments
05.2014 - 08.2014

Bachelor of Science - Business Administration, Finance

Saint Mary's College of California

Similar Profiles

CREATE PROFILE
Christian Dyer