Christian Eplin
Cuyahoga Falls,OH
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Acme Fresh Market No. 12
04.2021 - 05.2024
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Referred to price sheets and special sale bulletins to enter price changes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Science - Nursing
The University of Akron
Akron, Ohio05.2026
High School Diploma -
National Inventors Hall of Fame STEM
Akron, Ohio05.2022
Skills
- Customer Complaint Resolution
- Customer Service
- Guest Services
- Payment Collection
- Cash Handling
- Customer Relationship Management (CRM)
- Product Knowledge
- Data entry proficiency
- Customer Satisfaction
- POS System Operation
Accomplishments
Achieved the highest Scouting rank of Eagle Scout in July, 2021
Timeline
Customer Service Cashier
Acme Fresh Market No. 12
04.2021 - 05.2024
Bachelor of Science - Nursing
The University of Akron
High School Diploma -
National Inventors Hall of Fame STEM
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