Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Sales & Service Expert
24 Hour Fitness
Fort Worth, TX
12.2023 - Current
Increased profits by upselling and cross-selling to existing customers.
Evaluated customer desires and budgetary constraints to pick best products or services.
Participated in team meetings regarding strategies for increasing sales revenue.
Performed physical tasks such as stocking shelves or lifting boxes of merchandise weighing up to 50 pounds.
Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Developed strong relationships with customers through excellent communication skills.
Collaborated with marketing team to create promotional materials for products and services.
Resolved customer inquiries and complaints regarding products, services, and payment issues.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
Followed up with leads and referrals to share pertinent sales information.
Sales & Service Associate
24 Hour Fitness
Fort Worth, TX
08.2022 - 12.2023
Demonstrated strong communication skills when interacting with customers both in person and over the phone.
Assisted in stocking shelves with merchandise according to company guidelines.
Resolved customer complaints effectively and professionally.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Maintained knowledge of sales and promotions, return policies and security practices.
Recommended, selected and located merchandise based on customer desires.
Upsold products by providing customers with additional options that met their needs.
Police Officer Trainee
Fort Worth Police Department
Fort Worth, TX
01.2022 - 01.2022
I attended police academy classes.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Participated in physical fitness objectives.
Trained in control tactics.
Server
Genghis Grill
Fort Worth, TX
11.2019 - 03.2020
Presented menus and answered questions regarding items.
Handled money transactions accurately while following company procedures for handling cash payments.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Followed health safety guidelines when preparing and serving food products.
Responded to ad hoc cleaning duties at end of shift.
Warehouse Worker
Hitachi Chemical Energy
Haltom City, TX
08.2018 - 12.2018
Organized warehouse space for efficient storage of products.
Secured items in truck by strapping over protective padding.
Protected items by wrapping in cling film, padded moving blankets and tape.
Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Assistant Inspector
Garlock Construction and Engineering
El Paso, TX
05.2013 - 06.2018
Evaluated electrical systems in residential and commercial properties for safety and efficiency.
Conducted quality control inspections on construction materials to ensure compliance with building codes and regulations.
Prepared detailed reports outlining the findings of each inspection performed.
Recommended changes or modifications necessary for improving product reliability or efficiency.
Conducted detailed inspections of residential and commercial construction projects to ensure compliance with local, state, and federal building codes.
Documented inspection findings, prepared comprehensive reports, and communicated results to stakeholders.
Education
Bachelor of Arts - Criminology & Criminal Justice
The University of Texas At Arlington
Arlington, TX
12-2024
Skills
Performance tracking
Sales presentations
CRM proficiency
Leads prospecting
Territory management
Lead generation
Bargaining Strategies
Staff support
Analytical skills
Teamwork and collaboration
Detail-oriented
Business development
Sales management
Affiliations
Powerlifter
Gamer
Science adept
Accomplishments
Among top 24 Hour Fitness salesmen in region (Nov-Dec 2023)
References
References available upon request.
Timeline
Sales & Service Expert
24 Hour Fitness
12.2023 - Current
Sales & Service Associate
24 Hour Fitness
08.2022 - 12.2023
Police Officer Trainee
Fort Worth Police Department
01.2022 - 01.2022
Server
Genghis Grill
11.2019 - 03.2020
Warehouse Worker
Hitachi Chemical Energy
08.2018 - 12.2018
Assistant Inspector
Garlock Construction and Engineering
05.2013 - 06.2018
Bachelor of Arts - Criminology & Criminal Justice
The University of Texas At Arlington
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