Troy Pryce
Miramar
Summary
Seasoned sales professional with over a decade of sales and skills and a significant background in driving business growth. Skilled at establishing successful client relationships, identifying customer needs and delivering effective solutions. Have consistently exceeded sales targets and contributed to revenue growth in previous roles. Possess strong negotiation skills, persuasive ability, and deep understanding of market trends.
Overview
17
17
years of professional experience
Work History
Sales Expert
Apple Inc.
Aventura
09.2011 - Current
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Educated customers on product features and benefits to drive informed purchasing decisions.
- Conducted product demonstrations to engage customers and showcase technology capabilities with live demos.
- Assisted in training new staff on sales techniques and Apple product knowledge leading to a +10% in staff performance.
- Created detailed reports on sales performance metrics for management review.
- Utilized analytical tools such as STR or Orchard to track key performance indicators.
- Developed training materials and conducted workshops for new sales staff members.
- Identified areas of improvement in existing processes and procedures related to sales.
- Led team meetings to align project goals and strategies.
- Developed training materials for staff onboarding and skill enhancement.
- Analyzed performance data to identify areas for process improvement.
- Coached and mentored individuals on professional development goals.
General Store Manager
Play N Trade Video Games
Miami
01.2009 - 01.2011
- Managed 4 stores within a 2 year period. Managed over a total of 10+ employees.
- Managed daily store operations and ensured smooth functionality.
- Oversaw financial transactions and maintained accurate cash handling procedures.
- Monitored store performance metrics to identify areas for improvement.
- Oversaw daily operations of store, including inventory, and supply restocking, cash-handling and assisting customers.
- Monitored staff performance and provided feedback to ensure service standards were met.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education
Art Instruction School - Art & Design
Art Instruction School
Minneapolis, MNGeneral High School Diploma -
North Miami Beach Sr. High
Miami, FLSkills
- Sales strategies
- Performance reporting
- Team leadership
- Staff training
- Effective communication
- Conflict resolution
- Lead qualification
- Upselling and cross selling
- Customer service
- Interpersonal communication skills
- Performance tracking
- Sales expertise
- Performance improvement
Extracurricular Activities
market preparation, ownership, customer service, Passion for making a difference in individual customers lives, Personable skills and work relationships, Approachability for additional roles and responsibilities received, Business Insight to understand store related goals
Summary Of Qualifications
2+ years, 2+ years, 4+ years, 13+ years, Up to date, Gained thru support experiences and Lead n Learn experiences, English, Spanish, Looking to further my education
Timeline
Sales Expert
Apple Inc.
09.2011 - Current
General Store Manager
Play N Trade Video Games
01.2009 - 01.2011
Art Instruction School - Art & Design
Art Instruction School
General High School Diploma -
North Miami Beach Sr. High