CHRISTIAN FELIX FLORES
Phoenix,AZ
Summary
Results-driven retail professional with expertise in inventory management, customer service, and team development. Proven ability to drive performance through strategic planning, adaptability, and collaboration while delivering consistent operational success and exceptional results.
Overview
6
6
years of professional experience
Work History
Head Bartender
Troon Golf Inc
07.2019 - 07.2025
- Managed golf events with up to 200 participants, ensuring high quality execution and customer satisfaction.
- Curated and optimized a seasonal drink menu, resulting in a 20% increase in beverage sales and a 15% boost in repeat customer visits during peak season.
- Delivered excellent customer service to 250+ customers per day by building and maintaining positive relationships.
Bar Manager
Tabu Bar
02.2024 - 05.2025
- Co-created first two cocktail menus through team input and local trend research, boosting sales and engagement.
- Maintained inventory and executed weekly orders, ensuring stock accuracy and minimizing waste through demand forecasting.
- Led daily bar operations and fostered teamwork to maintain high service standards.
Sales Internship
Dillard’s
07.2023 - 09.2023
- Led the Men’s Urban Department in sales per hour ($350) and items per transaction (4.4) for the month of August 2023.
- Cultivated customer loyalty through personalized service and fashion expertise, generating 30 Dillard’s Credit Card sign-ups.
Education
Bachelor of Science - Retailing and Consumer Science, Minor in Fashion and Consumers
University of Arizona
Tucson, AZ12.2025
Skills
- Customer Service Optimization
- Data-driven Decision Making
- Analytical and Problem Solving
- Retail Management Expertise
- Exceptional Sales and Negotiation
- Staff Training and Supervision
- Inventory Assessment
- Thrives in Rapid Work Environments
- Fluent in Spanish and English
- Teamwork and Collaboration
Timeline
Bar Manager
Tabu Bar
02.2024 - 05.2025
Sales Internship
Dillard’s
07.2023 - 09.2023
Head Bartender
Troon Golf Inc
07.2019 - 07.2025
Bachelor of Science - Retailing and Consumer Science, Minor in Fashion and Consumers
University of Arizona
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