Christian Fernandez
Houston,TX
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Fresh Dental
09.2025 - Current
- Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries efficiently.
- Documented patient interactions accurately in CRM systems to ensure seamless communication across departments.
- Assisted patients with appointment scheduling and insurance verification, enhancing overall patient experience.
- Collaborated with dental professionals to address patient concerns and improve service delivery processes.
Shift Lead
McAlister's Deli
08.2024 - 03.2025
- Greet customers and help with any questions they may have
- Take orders, bag online/third party orders, serve food for dine in, bus tables
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Monitored financial transactions, ensuring accuracy in cash handling and adherence to company policies.
- Established positive rapport with customers and staff members alike through strong communication skills.
Security Officer
imperial eagle
06.2022 - 04.2024
- Monitored premises to ensure safety and compliance with security protocols.
- Responded promptly to emergencies, coordinating with local authorities when necessary.
- Trained new staff on security procedures and emergency response protocols.
- Collaborated with management to assess security needs and recommend improvements.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Receptionist
Apple Dentist
07.2020 - 02.2023
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Assisted in maintaining accurate patient records using dental management software.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Education
High school diploma -
Taylor High School
Houston, TX05.2021
Skills
- Problem-solving skills
- Customer support
- Data entry
- Call center operations
- Communicating with clients
- Building rapport
- Interpersonal skills
- Performance monitoring
- Call logging
- Calm and professional under pressure
- Relationship building
- MS office
Accomplishments
- Supervised team of 3-4 staff members.
- Collaborated with a team of security guards in the development of multiple sporting/party events.
- Achieved Forklift Operator certification with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Driver's License October 2023 to March 2032
- Forklift Certification May 2024 to May 2027
Languages
Spanish
Professional Working
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceWork from home optionPaid time offHealthcare benefitsFlexible work hoursCompany CulturePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work weekTimeline
Call Center Representative
Fresh Dental
09.2025 - Current
Shift Lead
McAlister's Deli
08.2024 - 03.2025
Security Officer
imperial eagle
06.2022 - 04.2024
Receptionist
Apple Dentist
07.2020 - 02.2023
High school diploma -
Taylor High School