Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christian Fiala

Coral Springs

Summary

Independent professional with expertise in administration and customer service. Proficient in written and verbal communication in English and Portuguese. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Ecommerce Specialist

Ice MIG LLC
Pompano Beach
01.2022 - Current
  • Correctly identify items by product names or UPC
  • Assess condition and valuation of items
  • Submit information into the database, and place it in the designated area.
  • Manage customer communications and address issues
  • Oversee product return processes and dispute resolutionss

Host

Benihana
Coral Springs
06.2023 - 11.2023
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Processed payments from customers using a POS system.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.

Driver / Furniture Delivery

J FOX EXPRESS LLC
DANBURY
01.2019 - 01.2021
  • Unload freight trucks at company and customer locations.
  • Finalize all required paperwork with precision and punctuality.
  • Mitigate challenging situations with unhappy customers
  • Agile furniture assembly

Lot attendant

DANBURY DODGE
DANBURY
06.2017 - 01.2019
  • Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.
  • Keep parking areas clean and orderly to ensure that space usage is maximized.
  • Inspect vehicles in order to detect any damage.
  • Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots.

Customer Service Representative

HOLIDAY INN EXPRESS
DANBURY
07.2015 - 05.2017
  • Handled guest check in and checkouts professionally and in a welcoming and specialized manner
  • Consistently delivered first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.
  • Communicated with all hotel departments efficiently, and maintain the function board in the hotel lobby
  • Answered inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Computed guest bills using online system. Collected payment following all cash handling rules.

Education

Associates Degree - Business Administration

Naugatuck Valley Community College
Danbury, CT
05.2020

High School Diploma -

High School Sao Paulo Apostolo
Curitiba, PR, Brazil
01.2014

Some College (No Degree) - Bartending

CM Bartender School
Brazil

Skills

  • Product management
  • Data entry
  • Inventory management
  • Customer relationship management
  • E-commerce platforms
  • Customer service
  • Attention to detail
  • Time management
  • Critical thinking
  • Dependable and responsible

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Host

Benihana
06.2023 - 11.2023

Ecommerce Specialist

Ice MIG LLC
01.2022 - Current

Driver / Furniture Delivery

J FOX EXPRESS LLC
01.2019 - 01.2021

Lot attendant

DANBURY DODGE
06.2017 - 01.2019

Customer Service Representative

HOLIDAY INN EXPRESS
07.2015 - 05.2017

Associates Degree - Business Administration

Naugatuck Valley Community College

High School Diploma -

High School Sao Paulo Apostolo

Some College (No Degree) - Bartending

CM Bartender School

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