Christian Fink-Irizarry
Clearwater
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
10
10
years of professional experience
Work History
Customer Service Advocate
Highmark Inc. Medicare Advantage
01.2023 - Current
- Trained new employees to prepare them to assist members while maintaining the highest standards of customer service.
- Educated members on benefits, coverage options, and claims processes to enhance understanding.
- Collaborated with cross-functional teams to implement new policies enhancing member experience.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Lead Creative Executive
Nutcase Films
01.2016 - Current
- Managed the completion of a variety of creative projects at a professional level such as: short/feature films, music videos, product photography, portrait photography, editing, color grading, cinematography, graphic design, and branded content.
- Directed film production strategies to enhance project delivery timelines and quality standards.
- Oversaw budgeting processes, ensuring alignment with financial goals and resource allocation.
Mass Communication Specialist
U.S. Navy Reserves
01.2016 - 01.2020
- Medically separated.
- Developed and executed communication strategies to enhance public awareness of Navy initiatives.
- Managed digital content across multiple platforms, ensuring alignment with organizational goals.
Education
Bachelors of Arts - Film&TV Production
SCAD
Savannah, GA01.2021
Skills
- Microsoft Office
- Adobe Creative Suite
- Final Draft
- Davinci Resolve
- Project Management
- Affinity Creative Suite
- Creative Writing
- Communication
- Conflict Resolution
- Problem Solving
- Photography
- Marketing
- Data Analysis
- Public Speaking
- Public Relations
Timeline
Customer Service Advocate
Highmark Inc. Medicare Advantage
01.2023 - Current
Lead Creative Executive
Nutcase Films
01.2016 - Current
Mass Communication Specialist
U.S. Navy Reserves
01.2016 - 01.2020
Bachelors of Arts - Film&TV Production
SCAD