Charmaine Francis
Chesapeake City,MD
Summary
. Motivated Office Manger with 20 years of experience offering office support in Medical and Accounting industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager
ARS Health
Aberdeen, MD
04.2023 - Current
- Open Office in the morning, Coordinate closely with the Clinical Director , Director of Nursing and Physician on site
- Do interviews with the director for Extra front end staff
- Daily check in of patients, make sure flags are correctly taken care of , work closely with our nurses and counselors to ensure patients are doing well and being taken care of
- Manage and make sure to collect on any outstanding debt, process payments in our online payment system
- Train new employees how to do the front desk
- Process new patients and properly get them into our EMR system - KIPU
- Make sure our Daily census is updated and maintained
- Run month end Reports
- Organize luncheons for monthly meetings , coordinate with IT when issues arise, also organize and plan needs with outside vendors
- Maintaining all revenue cycling and daily reports
- Onboarding for new employees and existing employees
- Run daily reports , such as accounts receivable , invoices , incoming calls, ext .
Supervisor
Quidel
New Castle, DE
11.2021 - Current
- Supervise a team of 12 clinicians and 15 schools doing covid testing, Manage schedules , call out, testing supplies , meet with school administrators, run reports daily, Travel to different locations testing location, Verify and document personal & confidential testing information, Assist in the set-up & break down of equipment and materials at designated location, Process Rapid tests, Interpret test results, Verify test results, Document test results into computer database, Scan PCR testing specimens and prepares storage for transportation to lab, insure PPE is worn correctly , insure safety at all times
- Weekly meetings with the State of Delaware health department
- Send reports on Medicaid and Commercial insurance to make sure we have the proper cpt codes and modifiers .
Human Resources Coordinator- Health Care Services
HKA Enterprises
Glen Mills, PA
07.2022 - 11.2022
- Administrative Coordinator , in charge of going over Covid symptoms with Employees and taking them out of work , Quarantining them and following up with them until they are ready to return to work
- Assist employees on policies and procedures for ADA, FMLA , STD, LTD and Workmans comp
- Making sure pre employment drug testing and physicals are done and made sure they are done in a timely fashion .Managed all New hires onboarding
- Coordinate yearly physicals and drug testing , audiology , respiratory, and vision testing for employees
- Make sure invoices for our vendors were documented and paid using Ariba, SAP, IPM
- Maintaining a relationship with AP vendors making sure yearly PO were established
- Systems used Cortiy, Ariba, SAP, IPM, Teams, Sharepoint, excel, word, power Point, and Notes.
Medical Assistant/Office Coordinator
The Life Health Center
Wilmington, DE
03.2021 - 11.2021
- Coordinate covid PCR testing, well visits , AG testing, checking insurance, patient authorization for Medicaid , Medicare, and Commercial Insurance, medical billing for Medicaid, Medicare and commercial insurance, and medical coding ,set up and coordinate covid vaccine and other vaccines
- Coordinate covid vaccine events with our team
- Administer covid nasal testing and run the test in PCR machine or AG testing
- Take vitals at every patient visit.
Patient Service Representative
ATI Physical Therapy
Wilmington, DE
01.2020 - 09.2020
- Greeting patients with a positive attitude as they come for therapy
- Check patients in , collect copays , explain to patients their benefits and what Co pays they will have to pay per visit .Check Insurance and referrals for Medicaid, Medicare , and Commercial Insurance, Answer phone , do intakes on new patients or patients coming back to ATI
- Run daily reports such as QA that have 15 different things that need to be addressed with that report
- Make sure all new patient packets are correct and up loaded into our system
- Sanitize our patient waiting area at all times and our desk
- Make sure the front office is clean and presentable
- Address emails from patients, physical therapists, management, Human Resources and corporate in a timely manner .
Benefit Claims Annalist Representative
AETNA -US TECH SOLUTION
Newark, DE
10.2018 - 09.2019
- Responsible for correct claims that come in through QNXT, Alchemy
- Making sure that all information on 1500 and UB 1450 claims are correctly submitted, denying or paying with the correct edit that apply to the claim that have been submitted
- Checking EOB, COB, ensuring we have all proper documents from OI or workman compensations to properly know how to work specific claims
- Creates and maintains files, records, correspondence, reports and other documentation in an organized manner
- Acts with utmost discretion and maintains confidentiality in handling all documentation and information
- Explain Medicaid benefits , explain what they need for approval for authorizations.
Patient Care Technician II
Christiana Care Health System
Newark, DE
09.2017 - 09.2018
- Demonstrates skills and knowledge necessary to provide care appropriate to patients in various stages of development
- Performs assigned duties for the comfort and well-being of patients
- Responds to patient crisis situations and initiates interventions within the scope of responsibilities and notifies RN
- Performs successful finger sticks on patients, following all standard laboratorysafety policies
- Performs defined procedures on point of care instrumentation
- Provides 1:1 observation for 1-2 patient(s) experiencing a psychiatric crisis, suicidal/homical ideation under the order of a physician in Power chart
- Provides 1:1 observation for 1-2 patient(s) at risk for safety based on nursing assessment and order in Power chart
- Responds with promptness, empathy and interest to the needs of patients
- Communicates to patients, employees, and physicians utilizing courteous verbal and written communication skills
- Completes mandatory in-service education
- Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors
- Performs other related duties as required
Medical Assistant -Receptionist
CPR
11.2013 - 11.2016
- Patient care, obtaining vital signs, wound care, proper cleaning and stocking of exam rooms, phlebotomy, obtain specimens, answering phones, scanning and indexing patients documents obtaining prior authorizations for studies and medications, entering patients referrals for specialist, supply ordering scheduling appointments, medical office billing, clean and make sure rooms and patients are safe, assist in patient activities such as helping transport or wheelchair patients needed, able to read and write and understand medical terminology, CPR CERTIFIED, EMR, WORD, EXCEL, POWERPOINT
- Administers FMLA and Disability Insurance programs
- Interfaces with insurance carriers regarding the same
- Speak with insurance carriers regarding disability claims
- Monitors activities and assists with insurance matters daily.
Supervisor unclaimed property
Delaware State of Revenue
11.2001 - 01.2009
- Had a team of 6 people under me verifying credentials, to identify property
- File claims for people and process what needs to be done
- Check for outstanding taxes, and judgments.
Education
Harris school of Business
03.2013
High school or equivalent -
MedicalBrandwine High school
01.1997
Skills
- Employee Supervision
- Expense Reporting
- Billing
- Staff Management
- Inventory Control
- Data Entry
- Operations Management
- Customer Service
- Supply Management
- Employee Surveys
- Organizational Development
- Background Checks
- Succession Planning
- Onboarding and Orientation
- Benefits Administration
- Training development
- Project Planning
- Maintains confidentiality
- Microsoft Office and Docusign
- Human resources audits
- Travel Coordination
- Quality Control
- Spreadsheet Creation
- Spreadsheet tracking
- Schedule Management
- Event Coordination
- Office Management
- File Management
Personal Information
Title: Benefit Claims Analyst Representative
Certification
- Medical Assistant
- Medical Billing
Accomplishments
- Customer Service Award
- Unsung Hero Award
- Emplyoee of the Year 2001
- Employee of the Month
Custom
References available upon request.
Timeline
Office Manager
ARS Health
04.2023 - Current
Human Resources Coordinator- Health Care Services
HKA Enterprises
07.2022 - 11.2022
Supervisor
Quidel
11.2021 - Current
Medical Assistant/Office Coordinator
The Life Health Center
03.2021 - 11.2021
Patient Service Representative
ATI Physical Therapy
01.2020 - 09.2020
Benefit Claims Annalist Representative
AETNA -US TECH SOLUTION
10.2018 - 09.2019
Patient Care Technician II
Christiana Care Health System
09.2017 - 09.2018
Medical Assistant -Receptionist
CPR
11.2013 - 11.2016
Supervisor unclaimed property
Delaware State of Revenue
11.2001 - 01.2009
Harris school of Business
High school or equivalent -
MedicalBrandwine High school
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