Christian Garcia
Philadelphia,PA
Summary
Well-versed in all areas of operating a strong deli department and adept at improving business operations by applying hardworking nature and leadership skills. Bringing 3 years of retail experience. Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional. Goal-focused retail professional knowledgeable about operating deli equipment safely. Successful at following health code requirements for food handling, storage and daily operations. Experienced professional adept at leading department with disciplined and efficient approach. Fast learner to rapidly grasp new processes and technical information. Energetic individual committed to working hard in fast-paced, Calm and poised and considered true team player. Fast learner with proven history of efficiency and detail-oriented work. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Assistant Deli Manager
The Giant company
Philadelphia, PA
11.2023 - Current
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Ensured that all food items were properly labeled according to local health department regulations.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
- Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
- Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
- Analyzed sales data from previous months in order to identify trends or opportunities for growth within the business.
- Addressed employee inquiries about benefits, payroll information and other questions related to their job performance or working conditions.
- Created reports detailing sales figures, labor costs and other financial metrics associated with the day-to-day operations of the store's deli section.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Kitchen Lead
The Giant company
Philadelphia, PA
03.2023 - Current
- Trained new employees in food safety protocols and kitchen operations.
- Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
- Verified food preparation and cooking standards to ensure quality control.
- Reviewed employee performance evaluations to identify areas for improvement.
- Ensured compliance with local health department regulations.
- Maintained accurate records of inventory, supplies, and orders.
- Resolved customer complaints promptly and professionally.
- Adjusted prep sheet for proper production on each shift, communicating adjustments to kitchen team.
- Assisted in developing sanitation policies and procedures for the kitchen.
- Provided ongoing feedback and coaching to team members regarding performance.
- Conducted regular inspections of kitchen area for cleanliness and safety.
- Monitored food temperature during storage, preparation, and service.
- Kept front line prepared and stocked for peak periods and encouraged staff to prepare small food batches frequently during slow periods.
- Organized kitchen staff shifts and coordinated daily tasks for efficient workflow.
- Performed regular maintenance checks on all kitchen equipment.
Deli Associate
The Giant company
Philadelphia, PA
09.2021 - Current
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Prep Cook/bus Boy
Randis bar and grill
Philadelphia, PA
09.2018 - 03.2020
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Kept the kitchen area clean at all times during shifts.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
- Performed basic maintenance tasks such as wiping down counters or mopping floors.
- Reset tables for new customers in an efficient manner.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleaned and sanitized tables, chairs, and booths after each customer's departure.
- Removed dirty dishes, glasses, and silverware from tables to be washed.
- Transported clean dishes to the dining area when needed.
- Checked on guests periodically throughout their mealtime to ensure satisfaction with their dining experience.
- Communicated effectively with other staff members about customer needs or requests.
- Collected dirty dishes from tables after customers finished eating.
- Replenished supplies of clean table linens, napkins, glassware, dinnerware, and flatware as needed.
Education
High School Diploma -
Swenson Arts Technology
Philadelphia, PA06-2020
Skills
- Employee Coaching
- Employee Supervision
- Inventory Management
- Sanitation Standards
- Supply Ordering
- Scheduling Coordination
- Customer Service
- Health and Safety Regulations
- Communication Abilities
- Food Preparation
- Customer Engagement
- Sales Promotion
- Product Rotation
- Promotional Planning
- Negotiation
- Computer Skills
- Research Abilities
- Learning Management Systems
- Training Delivery
- Audio Production
- Video Editing
- Adaptive Learning
- Public Speaking
- Staff Development
- Relationship Building
- Attention to Detail
- Teamwork and Collaboration
- Flexible Schedule
Affiliations
- I used to do Flooring on the side
- Helped deliver food to houses during Covid
- got promoted twice with the same company
Accomplishments
- Won employee of the month twice
Custom
- interested in going to trade school for carpentry,plumbing
Languages
English
Full Professional
Timeline
Assistant Deli Manager
The Giant company
11.2023 - Current
Kitchen Lead
The Giant company
03.2023 - Current
Deli Associate
The Giant company
09.2021 - Current
Prep Cook/bus Boy
Randis bar and grill
09.2018 - 03.2020
High School Diploma -
Swenson Arts Technology
Similar Profiles
Connor WareConnor Ware
Personal Shopper at The Giant CompanyPersonal Shopper at The Giant Company
Joshua LeonardJoshua Leonard
PFS Facilitator at The Giant CompanyPFS Facilitator at The Giant Company
Joshua LeonardJoshua Leonard
PFS Facilitator at The Giant CompanyPFS Facilitator at The Giant Company
Tammy SerfassTammy Serfass
Human Resource Business Partner at The Giant CompanyHuman Resource Business Partner at The Giant Company
Antonio Gray JrAntonio Gray Jr
Weld/Mechanic Instructor at Philadelphia Technician Training InstituteWeld/Mechanic Instructor at Philadelphia Technician Training Institute