Christian Garcia

• Provided guidance to team members on performance issues, providing feedback when necessary.
• Analyzed data collected from customer surveys to identify areas of improvement within our engagement strategies.
• Championed cross-team collaboration by encouraging knowledge sharing between departments.
• Monitored customer service metrics to ensure high levels of satisfaction across all channels.
• Assisted in developing long-term strategies for customer retention programs.
• Managed employee recognition programs designed to motivate staff performance.
• Resolved conflicts between team members while maintaining a positive work environment.
• Documented customer requests with care.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Referred unresolved customer grievances to designated departments for further investigation.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.

In addition to creating a positive, memorable dining experience that invited guests to consistently return, I also developed and coached new team members utilizing various tools and techniques personalized for each individual.

I also opened and closed the restaurant regularly over the course of my employment.

In addition to creating a family oriented dining experience I also headed the training team. My tasks included creating the training schedule for all new team members, their personal trainers and the entire Front of the House staff. I also implemented new menu changes, holiday store events and assisted in a yearly training workshop for stores in the Bay Area.