Christian Garcia
Palmdale,CA
Summary
Proven Customer Service Representative at The Home Depot Inc, adept in problem-solving and active listening, significantly enhanced customer loyalty and retention. Expert in managing high-stress situations, demonstrating exceptional critical thinking and follow-up skills. Mentored new hires focusing on impactful achievements over routine tasks. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Home Depot Inc
04.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Aircraft Fabrication And Assembly - Aircraft Fabrication And Assembly
Antelope Valley College
Lancaster, CA05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Follow-up skills
- Prioritization
- Coordination
Accomplishments
- Achieved schooling by completing the Aircraft Fabrication and Assembly with a degree and with accuracy and efficiency.
Certification
- Aircraft and Structures Certification (AFAB) Aircraft Assembly and Fabrication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
The Home Depot Inc
04.2020 - Current
Aircraft Fabrication And Assembly - Aircraft Fabrication And Assembly
Antelope Valley College
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