CHRISTIAN GARCIA
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Committed to helping community members improve wellness through hands-on support and education.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Elite
06.2022 - 09.2022
- Demonstrated leadership by making improvements to work processes and helping to train others
- Identified needs of customers promptly and efficiently
- Assisted with customer requests and answered questions to improve satisfaction
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Exceeded customer satisfaction by finding creative solutions to problems
- Monitored swimmers to ensure safety in the pool area
- Provided assistance to swimmers of varying skill levels
- Instructed patrons on proper use of diving boards, slides, ladders
IT Technician
Ekotechs
10.2022 - 02.2024
- Installed and configured hardware, software, systems, networks, printers, and scanners
- Maintained user accounts in Active Directory and Exchange Server environments
- Troubleshot system issues related to network connectivity, software installation and configuration, printing
- Administration of Active Directory users, for account lockouts and password resets
- Provided technical support to users via telephone or remote access
- Assisted with the deployment of new applications and updates to existing applications
- Resolved hardware issues including replacing parts as necessary
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals
- Updated software versions with patches and new installations to close security loopholes and protect users
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
- Set up equipment for employee use, performing or properly installing cables, operating systems or software
- Support of Microsoft-related technologies: Windows 10, Office 365
- Improve customer service, perception, and satisfaction
- Install, configure, and troubleshoot complex hardware and/or software solutions supporting critical business functions and customer facing services
- Provided first and second level help desk / desktop support for all IT related technical problems and services
- Managed the IT infrastructure in the department, including network and server hardware, security updates, OS patches, drivers, and BIOS flash
Community Habilitation Worker
Self Director-Yohanca Colon
01.2024 - 06.2024
- Enhanced client independence by implementing personalized habilitation plans and teaching daily living skills.
- Improved community integration for clients through organizing social outings, vocational support, and volunteer opportunities.
- Increased client participation in personal care tasks by demonstrating proper techniques and providing step-by-step guidance.
Education
High School Diploma -
Riverdale Kingsbridge Academy
The Bronx, NY06.2022
Skills
- Strong people skills
- Strong Oral and Written communication skills
- Strong analytical skills
- Customer service
- Time management
- Microsoft office
- Operating systems
- Help desk
- Active directory
- Software troubleshooting
- Remote and On-site service
- Ability to multi-task
- Collaboration
- Recreational Activities
- Data Collection
- Multitasking
- Attentive to People
- Goal Setting
Certification
- Registered Behavioral Technician Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community Habilitation Worker
Self Director-Yohanca Colon
01.2024 - 06.2024
IT Technician
Ekotechs
10.2022 - 02.2024
Lifeguard
Elite
06.2022 - 09.2022
High School Diploma -
Riverdale Kingsbridge Academy
- Registered Behavioral Technician Certification
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