Christian Goins
Greensboro
Summary
I am a dynamic Customer Success Manager with over two years of experience driving significant improvements in client retention and contract success rates. I have demonstrated expertise in on-boarding processes and throughout Customer led project life-cycles, consistently enhancing client satisfaction and revenue growth. Committed to fostering strong relationships and delivering tailored solutions that empower clients to achieve their business objectives. Ready to leverage proven capabilities to deliver exceptional results in a forward-thinking environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
AKG of the Triad
07.2022 - Current
- Achieved an increase in customer retention and across the board profit increase for clientele by 14% from October 2024 to March 2025. This was measured against the same time period in 2023-2024, measured by income revenue reported by clients as a direct result of our efforts in managing their sales training. By providing them with a low-intro high-referral sales system, they were able to increase their profit margin and readjust estimated profit for EOY 2025 by tens/hundreds of thousands.
Customer Success Manager
Hassan Contract Consulting
03.2024 - 10.2025
- Achieved the development of a system for higher tier clients to increase government contract win rate by 13% on average within the first 2 months of their on-boarding. This was measured against the previous system which saw approximately a 7-8% win rate, across the initial 3 month contract period for clientele. The way I achieved this was by shifting the EBR from 3 months to the end of month 1, and coordinating with the Federal Account Executive to ensure compliance and provide additional information that directly improved their image in the eyes of public sector contracting officials.
Project Manager, Client Services
AKG of the Triad
01.2017 - 06.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Associate Project Manager
Chemol Co
03.2016 - 01.2017
- Partnered with project team members to identify and quickly address problems.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Documented project progress to fulfill project requirements and establish traceability.
Education
Associate's Degree - Business Administration And Management
Guilford Technical Community College
Jamestown, NC05-2015
Skills
- Onboarding
- Management Consulting
- Proactive communication
- SEO
- Project Management
- Sales proficiency
- Customer retention
- Strategic planning
- Records management
- CRM software
- Customer needs assessment
- Cross-functional coordination
Accomplishments
Worked with a client within the Gun Sales industry. Refined customer purchasing processes through their Ecommerce website, resulting in a 38% increased click-through rate for the last quarter of 2016. This resulted in a final sales tally of 113 Million Dollars for that quarter alone.
Timeline
Customer Success Manager
Hassan Contract Consulting
03.2024 - 10.2025
Customer Success Manager
AKG of the Triad
07.2022 - Current
Project Manager, Client Services
AKG of the Triad
01.2017 - 06.2022
Associate Project Manager
Chemol Co
03.2016 - 01.2017
Associate's Degree - Business Administration And Management
Guilford Technical Community College
Additional Experience
Customer Success Manager, Chemol Co, Greensboro, April 2025 — June 2025
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