Christian Gomez
Lakewood,CA
Summary
Dynamic and results-oriented automotive professional with over 5 years of experience in the automotive industry. Proven success in driving top-tier sales and exceeding performance targets, consistently ranking among the top sales performers. Expert in customer relationship management, product knowledge, and negotiation. Skilled at identifying customer needs and offering tailored solutions that result in long-term customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Service Advisor
Subaru Pacific
Hawthorne, CA
11.2024 - Current
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
Service Advisor
AutoNation Acura South Bay
Torrance, CA
02.2024 - 11.2024
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Developed pricing proposals tailored to individual client requirements.
- Developed key customer relationships to increase sales.
Resort Transportation & Parking
The Walt Disney Company
Anaheim, CA
01.2023 - 01.2024
- Responsible for tracking, guest parking vehicles, and issuing tickets for guests in a parking lot area.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Created exceptional guest service while delivering safe, seamless and prompt parking experiences.
Service Advisor / Warranty Administrator
Norm Reeves Hyundai
Cerritos, CA
11.2022 - 06.2023
- Served as contact person and source of information to maintain good communication with clients.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Executed record filing systems to improve document management and organization.
- Greeted customers and addressed their needs in a professional manner.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Senior Delivery Operations Advisor
Tesla Motors Inc.
Buena Park, CA
11.2020 - 11.2022
- Managed a team of 15-20 advisors
- Motivated and trained employees to maximize team productivity.
- Oversaw problem resolution to address barriers to operational efficiency.
- Managed and allocated staff and material resources to meet production goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Delivered positive customer experiences by implementing effective quality assurance.
- Coordinated and performed home vehicle deliveries.
Office Manager
Parkridge Private School
Long Beach, CA
06.2018 - 06.2019
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
Education
High School Diploma -
Parkridge Private School
Long Beach, CA06.2018
Pursuing Degree 40+ Credits Obtained - Business Administration And Management
Southern New Hampshire University
Hooksett, NHCPR/BLS Certified -
American Heart Association
Skills
- Top Sales Performer
- Dependable and Responsible
- Staff training and development
- High-pressure environments
- Highly organized
- Attention to detail
- Team Management and Leadership
- Service Estimates
- Customer Service
- Computer Skills
- Account Management
- Multitasking and Organization
- Conflict Resolution
References
- Michelle Sloan (Customer Experience Manager of Tesla Motors)
- 562-242-8008
- Joan Horton (CEO / Owner of Parkridge Private School)
- 562-552-0216
Timeline
Service Advisor
Subaru Pacific
11.2024 - Current
Service Advisor
AutoNation Acura South Bay
02.2024 - 11.2024
Resort Transportation & Parking
The Walt Disney Company
01.2023 - 01.2024
Service Advisor / Warranty Administrator
Norm Reeves Hyundai
11.2022 - 06.2023
Senior Delivery Operations Advisor
Tesla Motors Inc.
11.2020 - 11.2022
Office Manager
Parkridge Private School
06.2018 - 06.2019
High School Diploma -
Parkridge Private School
Pursuing Degree 40+ Credits Obtained - Business Administration And Management
Southern New Hampshire University
CPR/BLS Certified -
American Heart Association
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