Christian Gonzalez
Tampa
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of the organization and public.
Overview
8
8
years of professional experience
Work History
Service Sales Representative
Cintas
10.2023 - Current
- Enhanced customer experience by identifying client needs and providing tailored product and service solutions.
- Recommended products and services that elevated customer satisfaction and reinforced workplace safety standards.
- Streamlined inventory management by replacing expired and depleted first aid and safety products, ensuring customer readiness.
Server
Duckys
01.2019 - 09.2023
- Collaborated with servers, bartenders, hosts, and kitchen staff to maintain smooth operations and high service standards for optimal guest experience.
- Entered customer orders into POS system and coordinated with kitchen staff to ensure timely and accurate order fulfillment, enhancing customer satisfaction.
- Processed cash and credit card transactions while balancing receipts at end of each shift, ensuring financial accuracy.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FL07-2028
High School Diploma -
Leto High School
Tampa, FL06-2018
Skills
- Interpersonal communication skills
- Client account management
- Product and service knowledge
- Account management
- Staff training
- CRM proficiency
Timeline
Service Sales Representative
Cintas
10.2023 - Current
Server
Duckys
01.2019 - 09.2023
Associate of Arts -
Hillsborough Community College
High School Diploma -
Leto High School