Summary
Overview
Work History
Education
Skills
Timeline
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Christian Haggins

Apollo Beach,Florida

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure the job position. Ready to help team achieve company goals and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Online Support Representative

Apple
10.2021 - 01.2024
  • Maintained expert knowledge of company products and services, staying current on updates and enhancements to provide accurate information to clients.
  • Streamlined communication with clients for better issue resolution and improved customer relations.
  • Ensured timely escalation of unresolved issues, closely collaborating with higher-level support teams for swift resolution of complex cases.
  • Consistently met performance metrics, demonstrating proficiency in multitasking and prioritizing workload effectively.
  • Identified common customer pain points, working proactively with the product development team to address concerns through software improvements or feature additions.
  • Assisted in refining the knowledge base articles, ensuring accurate and up-to-date information for customers'' self-help resources.

Education

High School Diploma -

American Academy of Pincrect
Tampa, FL
04.2020

Skills

  • Teamwork and Collaboration
  • Support Services
  • Customer Communication and Empathy
  • Problem-Solving
  • Friendly and Patient
  • Project Coordination
  • Customer Service
  • Help Desk Support
  • Organizational Skills
  • Issue and Resolution Tracking

Timeline

Online Support Representative

Apple
10.2021 - 01.2024

High School Diploma -

American Academy of Pincrect

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Christian Haggins