Jasmine Moore
Fayetteville,NC
Summary
Dynamic and results-oriented support professional with over 10 years of experience in customer service, administrative support, and sales across diverse sectors, including logistics, healthcare, and government. Expertise in managing high-volume communications through various channels such as phone, chat, email, and face-to-face interactions. Proficient in efficiently resolving issues, maintaining accurate records, and driving operational success through exceptional time management and meticulous attention to detail. Committed to leveraging advanced skills in Microsoft Office Suite and CRM systems to elevate customer satisfaction and enhance team productivity while nurturing positive client relationships.
Overview
13
13
years of professional experience
Work History
Online Support Representative
American Tire Distribution
02.2022 - Current
- Process orders and returns for ATD customers
- Assist customers with order tracking and product availability
- Provide consultation service to customers by answering, handling and resolving customer questions, requests, issues, complaints, etc.
- Communicate customer issues and feedback to appropriate individuals using established communication channels
- Maintain a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers
- Champion corporate image and reputation and protect and develop the Company brand by providing customers with product, program and system knowledge
- Maintain customer information to assure proper customer records.
- Notify the appropriate teams to correct missing data and/or improper system operation.
- Document customer contacts as appropriate.
- Maintain customer centric focus and drive customer satisfaction.
- Other duties as assigned
- Provide consultative selling of tires, wheels and associated products to customers
- Communicate with customers in a professional manner on the phone, via web chat/text and email
- Champion corporate image and reputation and protect and develop the Company brand by providing customers with superior product knowledge.
- Meet established goals for productivity and efficiency
- Maximize time management for availability to customers.
- Provide excellent quality service as defined by our Quality Assurance program. Help recruit, hire and train the Customer Service Representatives according to company policy and procedures
- Other duties as assigned.
Direct Support Professional
Autism Services, Inc.
Raleigh, NC
10.2018 - 11.2022
- Provide support, supervision, and instruction in home, community, and/or program settings
- Implement goal-driven activities that are identified on the person's care plan
- Provide support and opportunities to learn and practice meaningful skills
- Provide support and opportunities to engage socially and build relationships
- Complete daily notes that summarize the person's efforts and progress toward their goals
- Ensure the safety and well-being of the individual
- Administer Meds/Prep and cook meals.
PSE Sales & Services/Distribution Associate
United States Postal Service
Fayetteville, NC
08.2013 - 09.2018
- Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
- Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance; and answers customer inquiries when needed.
- Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.
- Handles and processes customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions.
- Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers.
- Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.
- May verify periodical and bulk mailings of all classifications , computing and maintaining on a current basis mailers' credit balances.
- Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station.
Education
Bachelor Of Arts - Sociology
Saint Augustine's University
Raleigh, NC12-2021
Master of Science - Applied Behavior Analysis
Capella University
Minneapolis, MN05-2027
Skills
- Customer service
- Time management
- Computer literacy
- Microsoft word
- Microsoft excel
- Documentation review
- Sales
- Microsoft office
- Microsoft powerpoint
- Account management
- Warehouse experience
- Order picking
- Warehouse distribution
- Load & unload
Timeline
Online Support Representative
American Tire Distribution
02.2022 - Current
Direct Support Professional
Autism Services, Inc.
10.2018 - 11.2022
PSE Sales & Services/Distribution Associate
United States Postal Service
08.2013 - 09.2018
Bachelor Of Arts - Sociology
Saint Augustine's University
Master of Science - Applied Behavior Analysis
Capella University