Christian Harper
Mount Washington,KY
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Domino's Pizza
11.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
Utility Worker
City Of Mount Washington
12.2021 - 11.2022
- Trained other personnel in proper maintenance and repair of utility systems.
- Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
- Responded to emergency calls for utility repairs and troubleshooting.
- Completed installation and repair of water, gas and electricity utility systems successfully.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Supervisor
Amazon
03.2020 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Team Lead
Tractor Supply Company
09.2018 - 02.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
High School Diploma -
Bullitt East High School
Mount Washington, KY06.2020
Skills
- Leadership
- Environmental Impact Management
- Desktops, Laptops and Mobile Devices
- Customer Inquiry Response
- Budget Controls
- Sales Techniques
- Incident Reports
- Hiring and Training
- Business Growth Initiatives
- Customer Service
- Retail Operations
- Special Promotions Planning
Certification
- Forklift, Tractor Supply - 2 days
- Food Safety, Dominos - 1 day
- Cardboard Balers, Tractor Supply/ Amazon - 1 day
- Backhoe, City of Mount Washington - 2 months
Timeline
Assistant Store Manager
Domino's Pizza
11.2022 - Current
Utility Worker
City Of Mount Washington
12.2021 - 11.2022
Supervisor
Amazon
03.2020 - 08.2021
Team Lead
Tractor Supply Company
09.2018 - 02.2020
High School Diploma -
Bullitt East High School
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