Christian Harrington
Vancouver,WA
Summary
Accomplished Manager with 5 years of success in customer service and team leadership. Delegates and monitors product merchandising, guest service delivery and sales strategy to support corporate growth and profitability. Controls store expense lines by employing proactive methods.
Overview
8
8
years of professional experience
Work History
Retail Store and Operations Manager
T-Mobile
01.2021 - Current
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Exceeded targets by building, directing, and motivating high-performing sales team across 10 locations.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Manager
Safeway
01.2019 - 01.2021
- Verified employee performance, checking each job, and retraining or disciplining to correct problems
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line positions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Founder /Operations Director
Artificer 3D Printing
10.2015 - 10.2017
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
Education
B.S - Elementary Education
University of Washington
2017
Associate - Arts
Clark College
2015
Diploma - undefined
Ridgefield Highschool
2015
Skills
- Leadership Development
- Critical Thinking
- Performance Improvement
- Operations Management
- Product Merchandising
- Oversee Administrative Functions
- Documentation Expertise
Timeline
Retail Store and Operations Manager
T-Mobile
01.2021 - Current
Customer Service Manager
Safeway
01.2019 - 01.2021
Founder /Operations Director
Artificer 3D Printing
10.2015 - 10.2017
B.S - Elementary Education
University of Washington
Associate - Arts
Clark College
Diploma - undefined
Ridgefield Highschool
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