Christian Hernandez
San Antonio,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Spectrum
08.2022 - Current
- · Collaborating with peers to build high preforming teams through best practice sharing.
- · Coaching and developing sales reps to reach their personal and professional goals.
- · Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
- · Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained team members in successful strategies to meet operational and sales targets.
Assistant Store Manager
ATT
02.2018 - 08.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- · Built relationships with local community to execute at local events weekly.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Sprint
12.2013 - 12.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Store Manager
Tmobile
12.2012 - 09.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Applied Science - Criminal Justice
Kaplan College - Columbus
San Antonio, TX08.2011
Skills
- Coaching and Mentoring
- Performance Monitoring
- Hiring and Training
- Promotional Planning
- Competitive Drive
Timeline
Retail Store Manager
Spectrum
08.2022 - Current
Assistant Store Manager
ATT
02.2018 - 08.2022
Assistant Store Manager
Sprint
12.2013 - 12.2017
Assistant Store Manager
Tmobile
12.2012 - 09.2013
Associate of Applied Science - Criminal Justice
Kaplan College - Columbus
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