Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christian Hernandez

Summary

Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.

Overview

11
11
years of professional experience

Work History

MANAGER

Walgreens
02.2024 - Current
  • Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
  • Monitored team productivity and performance to support goals.
  • Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
  • Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
  • Enforced work practices and procedures to reduce workplace safety and health hazards.
  • Delegated tasks, freeing up time to focus on higher-value activities.

TEAM LEAD

Walmart
01.2022 - 12.2023
  • Supervised the daily work of staff to ensure work prioritization and quality.
  • Mentored and coached team members to ensure successful performance.
  • Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability.
  • Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
  • Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
  • Resolved problems and escalated high-level issues to supervisor within established timeframes.
  • Coordinated with management to prioritize assignments based on current issues and business needs.
  • Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen.
  • Collaborated with other departments to ensure successful completion of projects.
  • Resolved escalated customer issues with tact and diplomacy, highlighting conflict resolution expertise.
  • Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
  • Reported staff progress, deficiencies, and training needed to management.
  • Assisted in the recruitment and onboarding of new team members.
  • Analyzed customer feedback surveys to detect potential trends or opportunities for improvement, evidencing keen insight into consumer behavior.

CONSTRUCTION SUPERVISOR

Chris and Chris landscaping and construction
01.2014 - 01.2023
  • Ensured efficient use of resources including labor, materials, equipment and subcontractors.
  • Reviewed blueprints, schematics and other technical documents prior to beginning construction work.
  • Provided guidance and direction to team members during complex projects requiring specialized skillsets.
  • Conducted regular inspections of job sites to identify any potential safety hazards or issues that may arise.
  • Maintained detailed records of job costs, labor hours and other related data for accurate reporting purposes.
  • Implemented cost-saving measures while maintaining high quality workmanship on all jobsites.
  • Resolved customer complaints in a professional manner by providing prompt solutions.
  • Developed project plans, budgets and timelines for each individual job site.
  • Identified areas where additional resources were needed in order optimize workflow processes.
  • Kept accurate records of daily job tasks and progress.
  • Maintained company vehicles, equipment and tools in good working order.
  • Led and monitored safety and security procedures within crew.
  • Suggested and initiated personnel actions, such as promotions, transfers, and hires.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Planned projects by identifying necessary equipment, tools, and required assistance.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Assisted with basic carpentry work such as installing wooden floors and crown molding.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
  • Operated forklifts and boom lifts to complete various tasks.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.

MANAGER'S ASSISTANT

Macy's
04.2018 - 05.2021
  • Resolved customer complaints and handled refunds and returns to promote satisfaction.
  • Tracked store inventories and replenished products according to demand.
  • Communicated with clients to address questions, concerns, and needs and provide quality customer service.
  • Interviewed potential job candidates and made hiring recommendations to general manager.
  • Supported an environment of teamwork, co-operation, performance excellence and personal success.
  • Monitored progress on projects assigned by manager; kept track of deadlines and milestones.
  • Organized company merchandise and displays to increase brand awareness and product sales.
  • Drafted correspondence letters on behalf of the manager in response to customer complaints or inquiries.
  • Ensured proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
  • Developed effective filing systems for company records and documents; ensured accuracy of data entry.

INSURANCE AGENT

AAA
02.2017 - 03.2018
  • Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
  • Used company software to analyze customer coverage needs, write quotes, and issue policies.
  • Built and maintained relationships with clients to support satisfaction.
  • Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
  • Accurately processed payments from customers for policy premiums and other fees associated with the policy.
  • Contacted prospective and current clients via telephone to provide quote and policy information.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Set appointments with prospective clients to present suitable insurance packages.
  • Followed up with clients to determine satisfaction with received services.
  • Acquired knowledge of various types of insurance products, such as life, health, property, casualty and auto insurance.

Education

ASSOCIATE IN SCIENCE (A.S.) - PHYSICS

University of Rhode Island
Kingston, RI
05.2023

HIGH SCHOOL DIPLOMA - undefined

Hope high school
East Providence, Rhode Island
05.2020

Skills

  • Attention to detail
  • Multilingual: English, Spanish, French
  • Communication: Written, oral and listening
  • Team Leadership
  • Reliability
  • Strategic Planning
  • Time Management
  • Analytical Thinking
  • Professionalism
  • Decision-Making
  • Data analysis
  • Documentation and reporting
  • Marketing
  • Sales management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working

Timeline

MANAGER

Walgreens
02.2024 - Current

TEAM LEAD

Walmart
01.2022 - 12.2023

MANAGER'S ASSISTANT

Macy's
04.2018 - 05.2021

INSURANCE AGENT

AAA
02.2017 - 03.2018

CONSTRUCTION SUPERVISOR

Chris and Chris landscaping and construction
01.2014 - 01.2023

HIGH SCHOOL DIPLOMA - undefined

Hope high school

ASSOCIATE IN SCIENCE (A.S.) - PHYSICS

University of Rhode Island

Similar Profiles

CREATE PROFILE
Christian Hernandez