Christian Hernandez
Kansas City,MO
Summary
Detail-oriented and proactive professional with 6+ years of experience in billing, customer service, and reimbursement. Skilled in B2B client relations, contract management, and financial operations. Adept at analyzing complex issues, streamlining workflows, and delivering exceptional service to support organizational success.
Overview
7
7
years of professional experience
Work History
Order and Billing Specialist
Ascend Learning
05.2025 - Current
- Manage B2B client relationships, providing account maintenance and sales support.
- Liaise with revenue, sales operations, legal, and pricing teams to resolve complex contract issues.
- Serve as trusted adviser to Sales on deal and quote-related matters.
- Process invoices, quotes, returns, and payments while ensuring compliance with policies.
- Maintain client information in D365 CRM; set up products, pricing, and promotions.
- Collaborate with shipping and finance teams to ensure timely delivery and accurate billing.
- Review and interpret incoming contracts to support deal execution.
Billing Accounting Clerk II
Myriad Genetics
10.2022 - 04.2025
- Applied appropriate billing codes based on correspondence and EOB decisions.
- Analyzed and routed incoming documentation to ensure efficient workflow.
- Indexed correspondence and maintained accurate filing systems.
- Uploaded medical records to company portals to expedite reimbursement.
- Generated workload and progress reports for supervisors to support data-driven decisions.
Customer Service Representative
Navia Benefit Solutions
07.2021 - 07.2022
- Delivered exceptional customer service, resolving inquiries promptly and professionally.
- Communicated with insurance carriers to verify member policy details.
- Guided members through online transactions and company website functions.
- Performed data entry and mail clerk duties to maintain organizational efficiency.
Reimbursement Associate
Pediatric Home Service
11.2018 - 06.2021
- Managed full billing cycle, including insurance claims and patient statements.
- Rebilled insurance companies and third parties to secure timely payments.
- Analyzed partial payments and denials, resolving discrepancies to maximize revenue.
- Communicated with patients regarding balances and established payment plans.
- Trained new staff on billing systems and handled special projects assigned by management.
Education
Business Administration
Johnson County Community College
12.2026
High School Diploma - undefined
Deer Park High School South
01.2018
Skills
- Order processing
- Billing accuracy
- Client relationship management
- Contract negotiation
- Team collaboration
- Billing systems and software
Timeline
Order and Billing Specialist
Ascend Learning
05.2025 - Current
Billing Accounting Clerk II
Myriad Genetics
10.2022 - 04.2025
Customer Service Representative
Navia Benefit Solutions
07.2021 - 07.2022
Reimbursement Associate
Pediatric Home Service
11.2018 - 06.2021
High School Diploma - undefined
Deer Park High School South
Business Administration
Johnson County Community College