Christian Hernandez
Ross Dress for Less
ELPASO,TX
14
years of professional experience
Dynamic Store Manager with a proven track record in customer service management, enhancing store performance, and team leadership. Strong communication and problem-solving skills drive exceptional customer relations and operational excellence.
Work History
Store Manager
2 Years 9 Months- Directed daily store activities to ensure effective inventory management and streamlined merchandising processes.
- Managed daily store operations to ensure optimal inventory levels and efficient merchandising.
- Trained and developed staff on customer service standards and operational procedures.
- Oversaw visual merchandising to maintain brand standards and attract customer engagement.
Assistant Store Manager
7 Years 7 Months- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Server
3 Years 3 Months- Delivered exceptional dining experiences by providing attentive service and menu guidance.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new servers on best practices for customer service and operational procedures.
- Managed multiple tables simultaneously while maintaining high levels of guest satisfaction.
Education
High School Diploma
Skills
Customer service management
Communication skills
Problem-solving
Customer relations
Multitasking and organization
Fast learner
Timeline
Store Manager
Ross Dress for Less
06.2023 - 03.2026Read More
Assistant Store Manager
Ross Dress for Less
11.2015 - 06.2023Read More
Server
Omni Hotels & Resorts
06.2012 - 09.2015Read More
Robertsdale High School
High School Diploma
Read More