Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christian Hernandez

Westminster,CA

Summary

Proven leader in logistics and team management, adept at route planning and fleet management with a history at Secret Stash. Excelled in enhancing delivery efficiency and customer satisfaction, leveraging strong communication skills and a commitment to service excellence. Achieved a significant improvement in on-time delivery rates, demonstrating exceptional time management and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

Delivery Dispatch Manager

Secret Stash
Huntington Beach, CA
07.2020 - 08.2024
  • Route optimization: Planning the most efficient delivery routes based on factors like distance, traffic, and customer locations.
  • Driver assignment: Matching available drivers to delivery orders based on their location, vehicle type, and workload.
  • Delivery scheduling: Coordinating delivery times with customers and ensuring timely dispatch of drivers.
  • Monitoring delivery status: Tracking deliveries in real-time to identify potential delays and address issues.
  • Customer communication: Communicating delivery updates to customers and resolving any delivery concerns.
  • Performance management: Evaluating driver performance and addressing any compliance issues.
  • Staff supervision: Managing and training a team of drivers.

Delivery Driver

Secret Stash
Huntington Beach, CA
07.2019 - 07.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Delivery Driver

Round Table Pizza
Huntington Beach, CA
02.2018 - 07.2019
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Parts Sales Manager

AutoZone
Huntington Beach, CA
11.2017 - 02.2018
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences..
  • Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
  • Increased customer satisfaction by providing prompt and accurate information on auto parts availability and compatibility.
  • Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
  • Handled returns and exchanges professionally, resolving issues efficiently while maintaining high customer satisfaction rates.
  • Assisted customers in selecting the most suitable auto parts for their vehicles, ensuring optimal performance and safety.
  • Ensured compliance with company policies and industry regulations regarding the sale, storage, and handling of auto parts.

Laborer Helper

Atlas Tank
Storrs, CT
07.2017 - 09.2017
  • Enhanced project efficiency by assisting skilled laborers in various construction tasks.
  • Operated hand tools and power equipment safely, reducing risk of injury or damage to property during construction projects.
  • Promoted effective communication among team members by relaying vital information between supervisors and workers.
  • Collaborated with fellow laborers to complete projects within specified timeframes while adhering to quality standards.
  • Participated in regular training sessions to maintain up-to-date knowledge on industry best practices and safety regulations.

Shift Manager

Round Table Pizza
Huntington Beach, CA
05.2016 - 06.2017
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.

Delivery Driver

Round Table Pizza
Huntington Beach, CA
11.2012 - 05.2016
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Education

High School Diploma -

Bolsa Grande High School
Garden Grove, CA
06-2011

Skills

  • Logistics coordination
  • Team leadership
  • Route planning
  • Fleet management
  • Dispatch operations
  • Time management
  • Communication skills
  • Customer service

Languages

Spanish
Professional Working

Timeline

Delivery Dispatch Manager

Secret Stash
07.2020 - 08.2024

Delivery Driver

Secret Stash
07.2019 - 07.2020

Delivery Driver

Round Table Pizza
02.2018 - 07.2019

Parts Sales Manager

AutoZone
11.2017 - 02.2018

Laborer Helper

Atlas Tank
07.2017 - 09.2017

Shift Manager

Round Table Pizza
05.2016 - 06.2017

Delivery Driver

Round Table Pizza
11.2012 - 05.2016

High School Diploma -

Bolsa Grande High School
Christian Hernandez