Christian Hernandez
Westminster,CA
Summary
Proven leader in logistics and team management, adept at route planning and fleet management with a history at Secret Stash. Excelled in enhancing delivery efficiency and customer satisfaction, leveraging strong communication skills and a commitment to service excellence. Achieved a significant improvement in on-time delivery rates, demonstrating exceptional time management and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Delivery Dispatch Manager
Secret Stash
Huntington Beach, CA
07.2020 - 08.2024
- Route optimization: Planning the most efficient delivery routes based on factors like distance, traffic, and customer locations.
- Driver assignment: Matching available drivers to delivery orders based on their location, vehicle type, and workload.
- Delivery scheduling: Coordinating delivery times with customers and ensuring timely dispatch of drivers.
- Monitoring delivery status: Tracking deliveries in real-time to identify potential delays and address issues.
- Customer communication: Communicating delivery updates to customers and resolving any delivery concerns.
- Performance management: Evaluating driver performance and addressing any compliance issues.
- Staff supervision: Managing and training a team of drivers.
Delivery Driver
Secret Stash
Huntington Beach, CA
07.2019 - 07.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Delivery Driver
Round Table Pizza
Huntington Beach, CA
02.2018 - 07.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Parts Sales Manager
AutoZone
Huntington Beach, CA
11.2017 - 02.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences..
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Increased customer satisfaction by providing prompt and accurate information on auto parts availability and compatibility.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Handled returns and exchanges professionally, resolving issues efficiently while maintaining high customer satisfaction rates.
- Assisted customers in selecting the most suitable auto parts for their vehicles, ensuring optimal performance and safety.
- Ensured compliance with company policies and industry regulations regarding the sale, storage, and handling of auto parts.
Laborer Helper
Atlas Tank
Storrs, CT
07.2017 - 09.2017
- Enhanced project efficiency by assisting skilled laborers in various construction tasks.
- Operated hand tools and power equipment safely, reducing risk of injury or damage to property during construction projects.
- Promoted effective communication among team members by relaying vital information between supervisors and workers.
- Collaborated with fellow laborers to complete projects within specified timeframes while adhering to quality standards.
- Participated in regular training sessions to maintain up-to-date knowledge on industry best practices and safety regulations.
Shift Manager
Round Table Pizza
Huntington Beach, CA
05.2016 - 06.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
Delivery Driver
Round Table Pizza
Huntington Beach, CA
11.2012 - 05.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Education
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06-2011
Skills
- Logistics coordination
- Team leadership
- Route planning
- Fleet management
- Dispatch operations
- Time management
- Communication skills
- Customer service
Languages
Spanish
Professional Working
Timeline
Delivery Dispatch Manager
Secret Stash
07.2020 - 08.2024
Delivery Driver
Secret Stash
07.2019 - 07.2020
Delivery Driver
Round Table Pizza
02.2018 - 07.2019
Parts Sales Manager
AutoZone
11.2017 - 02.2018
Laborer Helper
Atlas Tank
07.2017 - 09.2017
Shift Manager
Round Table Pizza
05.2016 - 06.2017
Delivery Driver
Round Table Pizza
11.2012 - 05.2016
High School Diploma -
Bolsa Grande High School