CHRISTIAN HIGHTOWER
Waterford,CT
Summary
Friendly hospitality professional guiding safety of guests, property information and physically demanding task. Highly motivated with a background in providing excellent customer service.
Overview
3
3
years of professional experience
Work History
Bellman
Mohegan Sun Casino And Resort
05.2022 - Current
- Escorted guests to and from rooms and assisted with baggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options and concerts.
- Explained important features of guest rooms to hotel guests.
Pool Attendant
Mohegan Sun Casino And Resort
05.2021 - 05.2022
- Moved umbrellas and lounge chairs at request of guests.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Checked side duty list for opening and closing procedures.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
Bus-Boy
Griswold Inn - Hungry Goose
06.2020 - 09.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Education
No Degree - Health And Education
Western Connecticut State University
Danbury, CT05.2023
No Degree - Extra College Credit
St. Thomas Moore Prep School
Oakdale, CT09.2022
High School Diploma -
Waterford High School
Waterford, CT06.2021
Skills
- Able to establish Great Rapport with Confidence
- Room Delivery Standards upheld
- Company Information Assistance
- Local Event Directions
- Fiscal Responsibilities in a Gratuity System
- Physically demanding task
Maintaining a Healthy Life Style mentally and physcally.
I enjoy working out and eating healthy and being an example for others to be at their best.
Timeline
Bellman
Mohegan Sun Casino And Resort
05.2022 - Current
Pool Attendant
Mohegan Sun Casino And Resort
05.2021 - 05.2022
Bus-Boy
Griswold Inn - Hungry Goose
06.2020 - 09.2020
No Degree - Health And Education
Western Connecticut State University
No Degree - Extra College Credit
St. Thomas Moore Prep School
High School Diploma -
Waterford High School
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