Joseph Pileri
North Bay Village ,FL
Summary
- Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
- Customer-centered Bellman offering 13 years of experience interacting with sophisticated clientele. Great at prioritizing tasks and resolving issues with calm demeanor and timely solutions. Effective communicator with proven history of tact, diplomacy and professionalism.
Overview
29
29
years of professional experience
Work History
Bellman
Marriott /W Hotel South Beach
Miami Beach, FL
07.2009 - Current
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Explained important features of guest rooms to travelers.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Opened doors and transported luggage for customers with care and efficiency.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
Room Service Supervisor
Setai Hotel
Miami Beach, FL
09.2008 - 07.2009
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently.
- Assisted servers with set-up of tables and trays for food orders
- Expedited food orders from kitchen line
- Answered phones and took food orders from hotel guests
- ensured quality of all food orders along with ensuring delivery standards were met according to company standards
Room Service Server
Setai Hotel
Miami Beach, FL
08.2007 - 09.2008
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed orders with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Verified accuracy and quality of orders before delivery.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
Room Service Server
Hard Rock Hotel
Las Vegas, NV
05.2000 - 10.2006
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Set up and delivery of food orders to hotel guests
- answered phones and took food orders
Room Service Server
Ritz-Carlton
Naples, FL
04.1997 - 08.1999
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Education
Bachelor of Arts - Psychology
Florida State University
Tallahassee, FLAssociate of Arts - Radiologic Technology
Keiser College
Lakeland, FLSkills
- Suitcase Storage
- Valet Assistance
- Guest Flow
- Room Deliveries
- Local Directions
- Luggage Loading and Delivery
- Guest Satisfaction
- Transportation Arrangements
- Guest Services
- Safety Policies and Procedures
- Developing Rapport with Guests
- Special Requests
- Luggage Transportation
Timeline
Bellman
Marriott /W Hotel South Beach
07.2009 - Current
Room Service Supervisor
Setai Hotel
09.2008 - 07.2009
Room Service Server
Setai Hotel
08.2007 - 09.2008
Room Service Server
Hard Rock Hotel
05.2000 - 10.2006
Room Service Server
Ritz-Carlton
04.1997 - 08.1999
Bachelor of Arts - Psychology
Florida State University
Associate of Arts - Radiologic Technology
Keiser College