REGINALD AWANA
Whittier,CA
Summary
Customer-centered Bellman offering over 31 years of experience in hospitality. Great at prioritizing tasks and resolving issues with calm demeanor and timely solutions. Effective communicator with proven history of excellent customer service and professionalism.
Overview
32
32
years of professional experience
Work History
Bellman
Disney Grand California Hotel
10.1991 - 04.2023
- Escorted guests to and from rooms and assisted with baggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Notified front desk manager of any guest issues in need of additional attention.
- Escorted guests to assigned rooms and transported luggage.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Stored luggage for guests, retrieving baggage and items when notified.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Opened doors and transported luggage for customers with care and efficiency.
Education
High School Diploma -
California High School
Whittier, CA06.1989
Skills
- Professional Presentation
- Suitcase Storage
- Shipping and Receiving
- Room Deliveries
- Support Guests
- Luggage Loading and Delivery
- Guest Satisfaction
- Property Information
- Luggage Transport
- Local Directions
- Guest Services
- Effective Communication
Timeline
Bellman
Disney Grand California Hotel
10.1991 - 04.2023
High School Diploma -
California High School
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