Christian Hope
Sacramento,CA
Summary
Experienced in prioritizing exceptional customer service, I consistently excel in roles that emphasize delivering outstanding experiences. Skilled at connecting with customers and understanding their needs, my success is built on these abilities. Additionally, I possess effective sales skills for promoting products or services as necessary. Highly adaptable and flexible, I thrive in diverse positions.
Overview
8
8
years of professional experience
Work History
Customer Sales Representative
Xfinity Store by Comcast
Davis, CA
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Also had a quota to meet every month with product sales including mobile and internet
- Also was a manager in training looking to be promoted for great work ethic
Call Center Representative
Health Net Medical
sacramento, CA, USA
05.2022 - 03.2023
- Coordinated referral management with clinic staff to provide optimal access to specialty care
- Assisted patients in understanding how insurance coverage works and calculated copays
- Managed 20 incoming phone calls per the hour to resolve patient inquiries and refer calls to appropriate departments
- Also made outbound calls to members to confirm PCP/PPG changes for their account
- Communicated regularly with patients about billing issues, appointments and procedures
Call Center Representative
Aerotek
11.2021 - 04.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Maintained accurate and current customer account data with manual forms processing and digital information updates
Customer Service Cashier
Home Depot
11.2018 - 01.2020
- Maintained customer satisfaction with quick and professional handling of product returns
- Resolved customer complaints and maintained clean and tidy checkout area
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Handled approximately daily credit and cash transactions for customers with accuracy and speed
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Resolved concerns with products or services to help with retention and drive sales
Customer Service Associate
Sears
03.2017 - 05.2018
- Developed and actualized customer service initiatives to decrease wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
High School Diploma -
Hiram W. Johnson High School
Sacramento, CA06.2018
Skills
- Caring and Empathetic
- Resolving Problems
- Quality Assurance Controls
- Client Communication
- Customer support
- Documentation and reporting
Middleinitial
C H
Timeline
Customer Sales Representative
Xfinity Store by Comcast
05.2023 - Current
Call Center Representative
Health Net Medical
05.2022 - 03.2023
Call Center Representative
Aerotek
11.2021 - 04.2022
Customer Service Cashier
Home Depot
11.2018 - 01.2020
Customer Service Associate
Sears
03.2017 - 05.2018
High School Diploma -
Hiram W. Johnson High School