Obianuju (Uju) Ofojama
Arlington,Tx
Summary
- With over 6+ years of experience in the banking sector as a relationship banker / customer service relationship.
- 1+ year of high proficiency in several ERP/EMR software like SAP, NAV, Icanotes, Kareo, and Simple practice while working as a patient care coordinator.
- With 4+ years in multi-national industries as an experienced Quality Control Analyst.
- 1+ year experience as a QA test Engineer. Experienced in manual , mobile and testing. Experienced in writing test cases, test plans, and bug/defect reports, and knowledgeable in performing integration and user acceptance testing (UAT).
Overview
17
17
years of professional experience
Work History
Customer Service and Sales Representative
Charter Communnications
Arlington, TX
07.2023 - Current
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Demonstrated product features to align with customer needs.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by 55%.
- Visited potential and current customers at personal and business locations to promote products.
- Discussed service levels with customers and potential upgrades.
- Listened to customer needs to identify and recommend best products and services.
Customer Service Representative
Alorica ( Eversource )
06.2022 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Quality Control Inspector
Poly America
Grand Prairie, TX
12.2019 - 05.2021
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Inspected and repaired products to meet project expectations.
- filling out scrap tickets and non conformance form
- Developed and implemented best practices for defect prevention and continuous improvement.
- Used tools and gauges to conduct physical and visual inspections.
- Completed non-destructive tests and conducted continuous inspections.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Relationship Banker\Cash Officer
Union Bank of Nigeria
Lagos, Nigeria, Nigeria
07.2007 - 10.2011
- Supported treasury technology initiatives and projects to achieve best-in-class processes.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Communicated with stockholders or other investors to provide information or raise capital.
- Implemented best practices, automation and digitization to improve business processes.
- Drove solutions to improve payment practices and eliminate repeated delays in payment.
- Gathered business requirements to draft scope for potential solutions.
Accounts Receivable Analyst
Grupp Resources Ivestment LTD
Lagos, Lagos
03.2013 - 07.2014
- Monitored monthly activities and managed vendor invoicing to prepare appropriate financial reports.
- Obtained and investigated information from sales, trade promotions and customer service department to verify account discrepancies.
- Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts.
- Reviewed accounts with credit balances to determine accuracy of refunds.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Reconciled computer reports with manually maintained ledgers.
Education
Certification - QA Engineer
TEST PRO
California City, CA05.2024
Bachelor of Science - Banking And Finance
University of Benin
Edo State, Nigeria03-2014
Skills
- Issue escalation
- Administrative and Office Support
- Analytical thinking
- Creative thinking
- Microsoft excel
- Customer service-orientation
- Business development
- Service-Oriented
- Decision Making
- Team collaboration
- Client relationships
- Customer service
- Active listening
- Decision-making
- Office Administration
- Data Capture and Analysis
- Adaptability and Flexibility
- Problem-Solving
- Attention to Detail
- Data Entry
- Microsoft Office
- Meeting Preparation
- Data Analysis
- Customer Service
- Critical Thinking
- Organized and Detail-Oriented
- Verbal and Written Communication
- Sales closing
- Customer Retention
- Lead prospecting
- Caring and Empathetic
Timeline
Customer Service and Sales Representative
Charter Communnications
07.2023 - Current
Customer Service Representative
Alorica ( Eversource )
06.2022 - 07.2024
Quality Control Inspector
Poly America
12.2019 - 05.2021
Accounts Receivable Analyst
Grupp Resources Ivestment LTD
03.2013 - 07.2014
Relationship Banker\Cash Officer
Union Bank of Nigeria
07.2007 - 10.2011
Certification - QA Engineer
TEST PRO
Bachelor of Science - Banking And Finance
University of Benin
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